The Agreement Trap affects organisations of all sizes, from small businesses to large enterprises. It happens whenever agreements get stuck in email chains, PDFs, or spreadsheets, creating hidden delays and inefficiencies. Understanding the Agreement Trap is the first step toward regaining control over your contracts and agreements Every organisation relies on agreements – from contracts […]
At Think Tank, culture isn’t something we put on a poster or write in a handbook. It’s the way we show up – for each other, for our clients, and for the work we believe in. Our principles aren’t just words. They’re how we operate in every project, meeting, and interaction. Here’s what that looks
Think Tank Company Culture: How We Show Up Every Day Read More »
Let’s be honest — traditional customer support is broken. Long wait times, missed emails, and frustrated customers are all too common. But in South Africa, where WhatsApp is the most widely used app, there’s a smarter way to connect. With WhatsApp for Business customer support, your business can meet customers where they already are —
WhatsApp for Business Customer Support South Africa | ThinkTank Read More »
At Think Tank, our AI innovation initiative in partnership with the University of the Western Cape (UWC) is driving faster, smarter internal collaboration and business improvement. That’s why, in partnership with the University of the Western Cape (UWC), we recently launched an internal AI innovation initiative focused on making our own teams faster, more effective,
Think Tank AI Innovation Initiative with UWC | Internal AI Read More »
When we announced the launch of our fully managed Ivanti Service Desk, one thing became clear quickly: our clients want the details. That’s exactly what we want, too. Our goal is to make your Ivanti environment easier to manage, not more complicated. Below, we’re answering some of the most common questions we get about our
FAQs About Think Tank’s Managed Ivanti Service Desk Read More »
We know that supporting your Ivanti environment isn’t just about ticking boxes. It’s about keeping your business running smoothly – day in and day out. That’s why we’re excited to announce the launch of our fully managed Ivanti Service Desk. Why a Managed Service Desk? IT teams already juggle enough: incidents, changes, upgrades, licensing, health checks
Introducing the Think Tank Managed Ivanti Service Desk Read More »
Stay protected. Stay up to date. Think Tank Software Solutions, in partnership with Ivanti, is committed to helping our customers stay secure and ahead of vulnerabilities. A critical vulnerability (CVE-2025-22462) has been identified in Ivanti Neurons for ITSM/ITAM. This affects all supported on-prem versions and potentially impacts unsupported versions as well. 🔍 What You Need
Critical Security Update for Ivanti Neurons for ITSM/ITAM (CVE-2025-22462) Read More »
We’re excited to unveil our latest integration: Infobip’s industry-leading omnichannel communication platform is now fully integrated with Think Tank Software Solutions’ IT Service Management (ITSM) offerings! This strategic partnership enables businesses to connect with customers across channels, automate communication workflows, and strengthen service delivery — all within a unified, AI-enhanced environment. 🧩 This integration forms
New Infobip Integration: Smarter Omnichannel Communication for Your ITSM Read More »
At Think Tank Software Solutions, we are excited to announce our new strategic partnership with Docusign, a global leader in electronic signature technology. Finalised in August 2024, this partnership marks a significant step in our mission to enhance our IT Service Management (ITSM) offerings and deliver cutting-edge Digital Employee Workspace Experience solutions. A Step Toward
When I’m in project meetings or chatting with our customers, I find myself consistently asking,: “Who is the champion here? Who do we work with and empower?” Success in software implementation often hinges on the presence of a true champion on the ground. These individuals, with their enthusiasm and commitment, bridge the gap between expertise
Celebrating On-Site Champions – A Lesson in Partnerships Read More »
