Let’s be honest — traditional customer support is broken. Long wait times, missed emails, and frustrated customers are all too common. But in South Africa, where WhatsApp is the most widely used app, there’s a smarter way to connect. With WhatsApp for Business customer support, your business can meet customers where they already are — […]
WhatsApp for Business Customer Support South Africa | ThinkTank Read More »
At Think Tank, our AI innovation initiative in partnership with the University of the Western Cape (UWC) is driving faster, smarter internal collaboration and business improvement. That’s why, in partnership with the University of the Western Cape (UWC), we recently launched an internal AI innovation initiative focused on making our own teams faster, more effective,
Think Tank AI Innovation Initiative with UWC | Internal AI Read More »
When we announced the launch of our fully managed Ivanti Service Desk, one thing became clear quickly: our clients want the details. That’s exactly what we want, too. Our goal is to make your Ivanti environment easier to manage, not more complicated. Below, we’re answering some of the most common questions we get about our
FAQs About Think Tank’s Managed Ivanti Service Desk Read More »
We know that supporting your Ivanti environment isn’t just about ticking boxes. It’s about keeping your business running smoothly – day in and day out. That’s why we’re excited to announce the launch of our fully managed Ivanti Service Desk. Why a Managed Service Desk? IT teams already juggle enough: incidents, changes, upgrades, licensing, health checks
Introducing the Think Tank Managed Ivanti Service Desk Read More »
Stay protected. Stay up to date. Think Tank Software Solutions, in partnership with Ivanti, is committed to helping our customers stay secure and ahead of vulnerabilities. A critical vulnerability (CVE-2025-22462) has been identified in Ivanti Neurons for ITSM/ITAM. This affects all supported on-prem versions and potentially impacts unsupported versions as well. 🔍 What You Need
Critical Security Update for Ivanti Neurons for ITSM/ITAM (CVE-2025-22462) Read More »
We’re excited to unveil our latest integration: Infobip’s industry-leading omnichannel communication platform is now fully integrated with Think Tank Software Solutions’ IT Service Management (ITSM) offerings! This strategic partnership enables businesses to connect with customers across channels, automate communication workflows, and strengthen service delivery — all within a unified, AI-enhanced environment. 🧩 This integration forms
New Infobip Integration: Smarter Omnichannel Communication for Your ITSM Read More »
At Think Tank Software Solutions, we are excited to announce our new strategic partnership with Docusign, a global leader in electronic signature technology. Finalised in August 2024, this partnership marks a significant step in our mission to enhance our IT Service Management (ITSM) offerings and deliver cutting-edge Digital Employee Workspace Experience solutions. A Step Toward
When I’m in project meetings or chatting with our customers, I find myself consistently asking,: “Who is the champion here? Who do we work with and empower?” Success in software implementation often hinges on the presence of a true champion on the ground. These individuals, with their enthusiasm and commitment, bridge the gap between expertise
Celebrating On-Site Champions – A Lesson in Partnerships Read More »
We are thrilled to share some groundbreaking news that is set to redefine the landscape of data migration solutions. We have entered into an exciting strategic partnership with Precision Bridge, a leading data migration solutions company. A Fusion of Expertise and Innovation: At Think Tank, we have always been dedicated to pushing the boundaries of
“IT executives are always preparing for the next big thing in IT. We’re seeing technologies with overlapping software and systems support. We also see a sharp rise in the role of IT in business as it relates to mobile and cloud-based device implementation.” This is an expert from an article I read on ‘IT Marketing World’
