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Cape Town, South Africa – 09 September 2025 – The Think Tank Kore.ai partnership South Africa AI agents launch marks a new chapter in enterprise automation. Think Tank Software Solutions, a leading provider of IT Service Management (ITSM) solutions, has joined forces with Kore.ai, a global leader in enterprise AI, to deliver scalable AI agents […]

Beyond Automation: How Conversational AI is Transforming Employee Experience Automation has long promised to simplify work. But when it comes to employee experience, not all automation is created equal. Rule-based workflows can handle repetitive tasks, but they often fall short of making support truly seamless and human-like. That’s why many organisations are turning to conversational

Speed and simplicity define employee expectations. Instead service desks are no longer just about resolving tickets – they’re about delivering seamless experiences that match the immediacy of consumer tech. Employees want answers on-demand, across any channel, and without waiting in queues. This is where conversational AI for service desks is stepping in. From Ticketing to

We understand that a truly efficient and agile workplace depends on more than just one tool – it requires an integrated ecosystem that connects people, systems, and processes across your organisation. That’s why we’ve built a powerful network of trusted technology partners, each bringing specialised capabilities that link directly into our all-in-one platform. Together, we

AI is no longer just a tool – it’s becoming the foundation of modern IT service management, automation, and customer engagement. In 2025, businesses will need to move beyond isolated AI implementations and adopt a holistic AI strategy that enhances efficiency, security, and user experience. At Think Tank Software Solutions, we’re at the forefront of

A reliable IT support system is essential for running a successful business. Through our Service Desk we dont just solve problems – we deliver tailored solutions that keep your operations running smoothly, improve productivity, and give you peace of mind. As an Ivanti Premier Partner, we bring unmatched expertise and a strong commitment to excellence

What happens when IT data becomes accessible, actionable, and aligned with business goals? At our recent Executive Forum in Johannesburg, Think Tank Software Solutions, in partnership with Ivanti and ITWeb, brought together senior IT leaders to answer that question – and the results were inspiring. Breaking Down Data Silos for Better Business Outcomes Hosted at

In today’s data-driven world, the ability to access and leverage information quickly is no longer a luxury – it’s a necessity. Yet, many businesses still struggle with siloed data, leaving teams disconnected and decision-making processes delayed. So how can organisations unlock the full potential of their data? The answer lies in democratising IT data. The

As the holiday season approaches, we’d like to inform you of our annual leave dates. Think Tank Software Solutions will be closed from Monday, 23rd December 2024 to Monday, 6th January 2025. For urgent support issues during this period please contact: support@thinktanks.co.za We wish you a joyful holiday season and look forward to assisting you

AI Cybersecurity Best Practices: Meeting a Double-Edged Challenge    Artificial intelligence is already showing its potential to reshape nearly every aspect of cybersecurity – for good and bad. If anything represents the proverbial double-edged sword, it might be AI: It can act as a formidable tool in creating robust cybersecurity defenses or can dangerously compromise