In 2025, IT leaders are under increasing pressure to do more with less. Budgets are tightening, the pace of business is accelerating, and IT is no longer just a support function – it’s a strategic driver of growth. One of the most effective ways to rise to this challenge? Automating your IT workflows. Why Automate […]
The True ROI of Automating Your IT Workflows in 2025 Read More »
Let’s be honest — traditional customer support is broken. Long wait times, missed emails, and frustrated customers are all too common. But in South Africa, where WhatsApp is the most widely used app, there’s a smarter way to connect. With WhatsApp for Business customer support, your business can meet customers where they already are —
WhatsApp for Business Customer Support South Africa | ThinkTank Read More »
Agentic AI is making waves across various industries, and its potential to transform ITSM is undeniable. With all the talk about agentic AI capabilities, you are probably daydreaming about streamlining ITSM processes through automated incident management, automated change risk analysis, improved efficiency through service desk automation, or enhanced service quality with predictive maintenance. But you
Is Your ITSM Environment Ready for Agentic AI? Probably Not (Yet) Read More »
At Think Tank, our AI innovation initiative in partnership with the University of the Western Cape (UWC) is driving faster, smarter internal collaboration and business improvement. That’s why, in partnership with the University of the Western Cape (UWC), we recently launched an internal AI innovation initiative focused on making our own teams faster, more effective,
Think Tank AI Innovation Initiative with UWC | Internal AI Read More »
When we announced the launch of our fully managed Ivanti Service Desk, one thing became clear quickly: our clients want the details. That’s exactly what we want, too. Our goal is to make your Ivanti environment easier to manage, not more complicated. Below, we’re answering some of the most common questions we get about our
FAQs About Think Tank’s Managed Ivanti Service Desk Read More »
We know that supporting your Ivanti environment isn’t just about ticking boxes. It’s about keeping your business running smoothly – day in and day out. That’s why we’re excited to announce the launch of our fully managed Ivanti Service Desk. Why a Managed Service Desk? IT teams already juggle enough: incidents, changes, upgrades, licensing, health checks
Introducing the Think Tank Managed Ivanti Service Desk Read More »
Smarter Conversations: How Omnichannel Messaging Improves Customer Experience Timely communication is no longer optional. It’s expected — and businesses that meet customers where they are stand out. That’s where omnichannel messaging transforms customer experience. What Is Omnichannel Messaging, Really? Unlike multichannel setups (where each platform operates independently), omnichannel messaging ensures all your customer interactions are
Omnichannel Messaging Customer Experience | Think Tank Read More »
Key Takeaways Concerns around AI-fueled cyber attacks could be pulling cybersecurity teams’ attention away from prioritising prominent known threats. Today, AI is most often used to amplify the speed and scale of existing attack methods rather than create new AI-generated threats. Cybersecurity teams need an effective risk-based prioritisation strategy to identify and mitigate the real-world
AI Threat Hype in Cybersecurity: Focus on Real Risks Read More »
As automation and AI continue to shape the future of IT service management (ITSM), there’s one truth we’re holding on to: the most effective IT solutions still need a human touch. The rise of AI and machine learning has transformed the way businesses manage IT operations. From intelligent ticket routing to predictive analytics, AI is
AI Is Here to Help, Not Replace: The Human Touch in ITSM Read More »
Stay protected. Stay up to date. Think Tank Software Solutions, in partnership with Ivanti, is committed to helping our customers stay secure and ahead of vulnerabilities. A critical vulnerability (CVE-2025-22462) has been identified in Ivanti Neurons for ITSM/ITAM. This affects all supported on-prem versions and potentially impacts unsupported versions as well. 🔍 What You Need
Critical Security Update for Ivanti Neurons for ITSM/ITAM (CVE-2025-22462) Read More »
