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Is Your ITSM Environment Ready for Agentic AI? Probably Not (Yet)

Agentic AI is making waves across various industries, and its potential to transform ITSM is undeniable. With all the talk about agentic AI capabilities, you are probably daydreaming about streamlining ITSM processes through automated incident management, automated change risk analysis, improved efficiency through service desk automation, or enhanced service quality with predictive maintenance. But you […]

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Think Tank and UWC Collaborate to Accelerate Internal Innovation

Think Tank AI Innovation Initiative with UWC | Internal AI

At Think Tank, our AI innovation initiative in partnership with the University of the Western Cape (UWC) is driving faster, smarter internal collaboration and business improvement. That’s why, in partnership with the University of the Western Cape (UWC), we recently launched an internal AI innovation initiative focused on making our own teams faster, more effective,

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AI threat hype: why chasing ghosts leaves real vulnerabilities exposed

AI Threat Hype in Cybersecurity: Focus on Real Risks

Key Takeaways Concerns around AI-fueled cyber attacks could be pulling cybersecurity teams’ attention away from prioritising prominent known threats. Today, AI is most often used to amplify the speed and scale of existing attack methods rather than create new AI-generated threats. Cybersecurity teams need an effective risk-based prioritisation strategy to identify and mitigate the real-world

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AI

The Future of CIOs: AI and Emerging Technologies Reshaping IT Leadership

Technology is advancing at an unprecedented rate, and nowhere is this more evident than in the role of the Chief Information Officer (CIO). As organisations navigate the complexities of digital transformation, the influence of artificial intelligence (AI) and emerging technologies is becoming more pronounced. To gain insight into these shifts, we turned to leading CIOs

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AIOps: A Step-by-Step Guide

The Hype: AIOps Platforms and functionality is hot, promising to revolutionise IT operations with AI-powered tools. But the reality is more nuanced. This post explains what AIOps is, how it works, and how to implement it successfully in your business. What is AIOps? Imagine an AI assistant for your IT team. AIOps uses AI and

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