AI

AI for Service Delivers Business Value Across HR Operations AI for service in HR operations is helping global organisations manage growing employee support demands without increasing headcount. By embedding AI into workflows, Deutsche Bank has automated routine queries, improved service consistency, and gained insight into support trends – all while controlling costs. This use case […]

AI for Service Is Reshaping Customer Operations at Scale AI for Service in global banking, powered by platforms like Kore.ai,  is increasingly becoming essential for managing complex, high-volume customer environments. As customer expectations rise and interaction channels multiply, financial institutions require platforms capable of handling scale, precision, and multilingual complexity simultaneously. A global example from

Global Lessons from Morgan Stanley Wealth Management AI for Work – From Concept to Competitive Advantage Adaptive AI orchestration in financial services is no longer theoretical. Leading institutions are embedding AI directly into employee workflows to improve productivity and unlock institutional knowledge. At the same time, financial services organisations are under increasing pressure to scale

For many organisations exploring conversational AI integration in South Africa, the excitement often fades once it’s time to connect these new tools with long-standing systems. Legacy IT remains the backbone of most businesses — reliable, familiar, and deeply embedded in daily operations. But when new AI technologies arrive, especially those designed for real-time interaction, that

In 2025, companies are moving fast with AI – shifting from isolated experiments to fully integrated workflows that make a real difference. Kore.ai is helping organisations accelerate digital transformation with AI agents for enterprise automation by improving productivity, customer experiences, and operational efficiency. They do this with AI agents for Work, Service, and Process. These