Ethical conversational AI in customer engagement now sits on the frontline of customer interactions. From WhatsApp support and chatbots to automated onboarding and sales journeys, conversational AI is no longer experimental – it’s operational. And once AI represents your brand, ethics stop being theoretical. Much of the conversation around AI still focuses on speed, efficiency, […]
Ethical AI Isn’t Optional in Customer Engagement Read More »
Organisations today are under constant pressure to deliver faster, more consistent service – to both customers and employees – while managing growing workloads and limited resources. Manual processes, fragmented systems and high service volumes make this increasingly difficult. Conversational AI and digital workforce automation offer a way forward, but only when implemented with the right
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While generative AI lowered the cost of creation, Agentic AI is lowering the cost of action. Generative AI took the world by storm in 2022. It could write, summarise, design, and converse with human-like fluency. Yet, despite its widespread adoption, enterprise productivity barely moved. In fact, McKinsey reports that while 78% of enterprises have deployed
Agentic AI vs Generative AI: Key differences enterprises need to know Read More »
AI-Driven IT Cost Management: Aligning Spend with Strategic Value Key Takeaways AI solutions address major IT cost optimisation challenges by proactively identifying underutilised software licenses, over-provisioned cloud resources and redundant applications. AI-driven IT cost management enables IT teams to optimise costs strategically, shifting focus from expense management to value creation and innovation. AI allows CIOs
AI-Driven IT Cost Management: Aligning Spend with Strategic Value Read More »
AI isn’t just about efficiency – it’s rapidly becoming the cornerstone of resilient IT operations. Ivanti’s latest Digital Experience Report Series explores how AI is transforming IT Service Management (ITSM), helping organisations not only work smarter but also recover faster from disruptions. Why AI matters in ITSM IT teams face growing challenges: Operational bottlenecks: repetitive tasks
AI: The Future of ITSM Automation – From Efficiency to Resilience Read More »
Key Takeaways While most IT teams rate DEX as a “high priority,” only 23% currently practice advanced DEX strategies, such as comprehensive monitoring and performance tracking and automating DEX workflows. CIOs must translate tactical DEX KPIs such as Mean Time to Resolve (MTTR), automation rates, license recovery, and vendor savings into valuable business outcomes to
How to Measure the Business Impact of Digital Employee Experience (DEX) Read More »
Ivanti Q4 2025 Product Updates release brings a wave of innovations focused on strengthening network security, modernising endpoint management, and enhancing enterprise service efficiency through AI. For organisations striving to stay secure and agile in an ever-evolving IT landscape, these updates deliver both resilience and performance. 1. Strengthened Network Security and Architecture Ivanti Connect Secure
Ivanti Q4 2025 Product Updates: Security & IT Efficiency Enhancements Read More »
Last week, Think Tank Software Solutions, in partnership with Ivanti, hosted an exclusive roundtable at Crystal Towers, Cape Town. The focus: how Digital Employee Experience (DEX) solutions are reshaping the modern workplace and improving productivity, security, and employee satisfaction. Event Overview:The intimate, invite-only event brought together 15 senior executives from leading organisations for in-depth conversations
For many organisations exploring conversational AI integration in South Africa, the excitement often fades once it’s time to connect these new tools with long-standing systems. Legacy IT remains the backbone of most businesses — reliable, familiar, and deeply embedded in daily operations. But when new AI technologies arrive, especially those designed for real-time interaction, that
Bridging Legacy IT and Conversational AI Integration in South Africa Read More »
The Agreement Trap affects organisations of all sizes, from small businesses to large enterprises. It happens whenever agreements get stuck in email chains, PDFs, or spreadsheets, creating hidden delays and inefficiencies. Understanding the Agreement Trap is the first step toward regaining control over your contracts and agreements Every organisation relies on agreements – from contracts
