We built a CRM integration cost calculator because most vendor conversations start the same way: replace the thing you have. That is the easiest pitch to make and usually the wrong answer. Most companies do not have a CRM problem. They have a connection problem. The CRM works. It just does not talk to the […]
Our new calculator shows what it costs to extend the CRM you already have. Read More »
Autonomous Endpoint Management: Why IT Teams Are Moving Beyond Manual Fixes Most IT teams know the feeling. A device falls out of compliance. A patch gets missed. An incident sits unresolved for hours. Nobody notices until a user complains. This isn’t a resourcing problem. It’s a visibility and automation problem, and it’s exactly what autonomous
Autonomous Endpoint Management: Why IT Teams Are Moving Beyond Manual Fixes Read More »
Choosing an enterprise chatbot platform in South Africa looks different from the same decision made anywhere else. Most evaluation guides cover uptime, languages, and integrations as generic checkboxes. But South African IT leaders face a specific set of conditions: high WhatsApp adoption, eleven official languages, data costs that shape customer behaviour, and POPIA compliance requirements
Enterprise Chatbot Platform South Africa: A Buyer’s Guide Read More »
Everyone is investing in agentic AI to improve customer experience. Chatbots, virtual assistants, predictive campaigns – the ambition is genuine. So why does the experience still feel fragmented? The answer isn’t the AI. It’s what the AI has to work with. Most enterprise teams operate across a patchwork of platforms: CRM, CDP, contact centre software,
Agentic AI Customer Experience: Why Infrastructure Matters Read More »
Kore.ai launched its Artemis platform in May 2026 with a ground-up redesign of how enterprises build and govern AI agents. At the centre of that redesign is Agent Blueprint Language (ABL), a compiled, declarative language that standardises how agents are defined, validated, and controlled before they ever reach production. The problem it solves Most organisations
Kore.ai Artemis: Why Agent Blueprint Language Changes Enterprise AI Read More »
Ivanti’s 2026 AI Maturity Report surveyed 3,900 employees across six countries and landed on a finding that should give every IT leader pause: the gap between how fast organisations are deploying AI and how well they are governing it is widening, not closing. More than half of organisations (56%) are now deploying AI broadly across
AI Is Scaling in IT. Governance Is Not Keeping Up. Read More »
The global conversation around agentic AI in ITSM has shifted. It’s no longer about whether AI belongs in the service desk. It’s about whether your organisation can move from AI-assisted to AI-autonomous before the gap between early movers and everyone else becomes structural. Gartner’s numbers are stark. By 2029, 70% of enterprises will deploy agentic
Agentic AI in ITSM: What South African IT Leaders Need to Know Read More »
The AI agent build vs buy enterprise debate is one that most organisations are not having clearly enough – and it is costing them. Teams spend months building agent infrastructure from scratch, when that time should be going toward the workflows and domain logic that actually differentiate their business. There is a trap that enterprise
Build vs Buy AI Agents: Why South African Enterprises Are Building the Wrong Thing Read More »
Why employee experience is now an IT leadership imperative – not just an HR talking point. There is a conversation happening in boardrooms across South Africa’s largest corporations, and it sits squarely at the intersection of IT and human capital. It goes something like this: ‘Our people have better technology at home than they do
Agentic AI for IT service management Key Takeaways AI agents differ from endpoint agents (which collect device data) and automation bots (which execute workflows) by serving as an intelligent orchestration layer that understands natural language, reasons across context and coordinates existing automation. Successful agentic AI for IT requires: clean and current knowledge bases, real-time context
Agentic AI for IT Service Management: Getting Agents Right Read More »
