Certified Ivanti Support, Without
the Overhead

From daily IT tickets to after-hours escalation and upgrades – simplify your service delivery with Think Tank’s fully managed Service Desk.

Your Always On
Ivanti Experts

IT teams are stretched thin, often stuck reacting to problems instead of preventing them. That’s where we come in. Think Tank’s managed Service Desk gives you

ivanti

Everything You Need, Nothing You Don’t

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Upgrade planning &
implementation

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Custom Dashboards
& Workflow Design

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P1/P2 After Hours
Support

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Seamless
Escalation Paths

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Monthly health
checks & reporting

Certified Ivanti Support Without the Overhead

Docusign, Workato,
Infobip Integration

Everything You Need, Nothing You Don’t

Feature Standard Premium Bundle Of Hours
Self – Service Portal Access
1st & 2nd Line Support
After-Hours P1/P2 Support
Optional
Account Engagement
Quarterly
Monthly
Optional
Health Checks
Quarterly
Monthly
As Used
Upgrade planning & implementation
1 / Year
2 / Year
As Used

31,000 Tickets. 1,200 Agents. Zero Chaos

Think Tank helped us manage over 31,000 tickets every 24 hours – streamlining service across 284 teams.

– Team Leader, Management Service Systems, Leading Financial Institution

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