Most IT teams aren’t short on data. They’re drowning in it. Tickets, SLAs, response times, asset data, user feedback – it’s all there. The problem is that too often, this information sits in reports that get reviewed after the fact, when the damage is already done. That’s when IT becomes reactive. Busy. Stuck in firefighting […]
ITSM Analytics: Turning Data into Smarter Decisions Read More »
AI-Driven IT Cost Management: Aligning Spend with Strategic Value Key Takeaways AI solutions address major IT cost optimisation challenges by proactively identifying underutilised software licenses, over-provisioned cloud resources and redundant applications. AI-driven IT cost management enables IT teams to optimise costs strategically, shifting focus from expense management to value creation and innovation. AI allows CIOs
AI-Driven IT Cost Management: Aligning Spend with Strategic Value Read More »
Ivanti Q4 2025 Product Updates release brings a wave of innovations focused on strengthening network security, modernising endpoint management, and enhancing enterprise service efficiency through AI. For organisations striving to stay secure and agile in an ever-evolving IT landscape, these updates deliver both resilience and performance. 1. Strengthened Network Security and Architecture Ivanti Connect Secure
Ivanti Q4 2025 Product Updates: Security & IT Efficiency Enhancements Read More »
In 2025, IT leaders are under increasing pressure to do more with less. Budgets are tightening, the pace of business is accelerating, and IT is no longer just a support function – it’s a strategic driver of growth. One of the most effective ways to rise to this challenge? Automating your IT workflows. Why Automate
The True ROI of Automating Your IT Workflows in 2025 Read More »
Agentic AI is making waves across various industries, and its potential to transform ITSM is undeniable. With all the talk about agentic AI capabilities, you are probably daydreaming about streamlining ITSM processes through automated incident management, automated change risk analysis, improved efficiency through service desk automation, or enhanced service quality with predictive maintenance. But you
Is Your ITSM Environment Ready for Agentic AI? Probably Not (Yet) Read More »
Your IT team juggles more tools, tasks, and expectations than ever before. Service desks, asset managers, endpoint security, remote support – each plays a vital role. But when these systems don’t talk to each other, the result is all too familiar: duplicated effort, miscommunication, and frustrated users. Disconnected tools lead to disjointed service. That’s why
As organisations navigate an era of rapid technological change, key challenges emerge around AI adoption, security, and the modernisation of toolsets. Despite widespread recognition of these needs, enterprises often struggle to implement change in a way that fosters long-term success. Many of these challenges stem from fragmentation – AI-driven automation, security measures, and modernisation efforts
The Role of IT in Unifying the Modern Organisation Read More »
In today’s fast-paced business environment, IT Service Management (ITSM) plays a critical role in ensuring seamless operations. While out-of-the-box ITSM solutions provide a solid foundation, customisation is the key to unlocking their full potential. At Think Tank Software Solutions, we specialise in tailoring ITSM systems to align with your unique business needs, empowering you to
How to Maximise ITSM Performance with Customisation at Think Tank Read More »
Sustainability has shifted from being a trendy, “nice-to-have” option for companies to a mandatory core business strategy for remaining relevant and competitive. Over 40% of the information and communication technology (ICT) sector’s carbon emissions are tied directly to IT assets, according to the World Bank. So, these organisations are actively seeking ways to curb their
Reduce Your Carbon Footprint: The Role of IT Asset Management Read More »
Over the past four weeks, I had the privilege of delivering a comprehensive IT Service Management (ITSM) Admin training course for a leading financial institution customer. This journey has been immensely rewarding, both professionally and personally, and I wanted to take a moment to reflect on the experience, share some insights, and highlight the positive
Behind the Scenes: How Our Team Empowered a Top-Tier Bank with ITSM Training Read More »
