In 2025, IT leaders are under increasing pressure to do more with less. Budgets are tightening, the pace of business is accelerating, and IT is no longer just a support function – it’s a strategic driver of growth. One of the most effective ways to rise to this challenge? Automating your IT workflows. Why Automate […]
The True ROI of Automating Your IT Workflows in 2025 Read More »
Agentic AI is making waves across various industries, and its potential to transform ITSM is undeniable. With all the talk about agentic AI capabilities, you are probably daydreaming about streamlining ITSM processes through automated incident management, automated change risk analysis, improved efficiency through service desk automation, or enhanced service quality with predictive maintenance. But you
Is Your ITSM Environment Ready for Agentic AI? Probably Not (Yet) Read More »
Your IT team juggles more tools, tasks, and expectations than ever before. Service desks, asset managers, endpoint security, remote support – each plays a vital role. But when these systems don’t talk to each other, the result is all too familiar: duplicated effort, miscommunication, and frustrated users. Disconnected tools lead to disjointed service. That’s why
As organisations navigate an era of rapid technological change, key challenges emerge around AI adoption, security, and the modernisation of toolsets. Despite widespread recognition of these needs, enterprises often struggle to implement change in a way that fosters long-term success. Many of these challenges stem from fragmentation – AI-driven automation, security measures, and modernisation efforts
The Role of IT in Unifying the Modern Organisation Read More »
In today’s fast-paced business environment, IT Service Management (ITSM) plays a critical role in ensuring seamless operations. While out-of-the-box ITSM solutions provide a solid foundation, customisation is the key to unlocking their full potential. At Think Tank Software Solutions, we specialise in tailoring ITSM systems to align with your unique business needs, empowering you to
How to Maximise ITSM Performance with Customisation at Think Tank Read More »
Sustainability has shifted from being a trendy, “nice-to-have” option for companies to a mandatory core business strategy for remaining relevant and competitive. Over 40% of the information and communication technology (ICT) sector’s carbon emissions are tied directly to IT assets, according to the World Bank. So, these organisations are actively seeking ways to curb their
Reduce Your Carbon Footprint: The Role of IT Asset Management Read More »
Over the past four weeks, I had the privilege of delivering a comprehensive IT Service Management (ITSM) Admin training course for a leading financial institution customer. This journey has been immensely rewarding, both professionally and personally, and I wanted to take a moment to reflect on the experience, share some insights, and highlight the positive
Behind the Scenes: How Our Team Empowered a Top-Tier Bank with ITSM Training Read More »
Service request management is a critical component of IT service management (ITSM) that enables the efficient handling of employee-initiated requests. Ivanti research shows that 56% of IT professionals have seen an increase in service requests, while one in three professionals knows someone who has resigned due to feeling burned out, according to Ivanti’s 2024 Everywhere
We are thrilled to announce the successful launch of Think Tank Software Solutions’ Quarterly Free training, held on June 26th. The session, titled “Introduction to Ivanti Neurons for ITSM,” was hosted by our very own Simone Mosidi, Simone is a Ivanti Certified Consultant with hands on experience who delivered the bulk of the session with
Successful Launch of Think Tank Software Solutions’ Quarterly Free Training Read More »
In the bustling world of business, selecting the right service provider can be a game-changer. It is not just about finding a company that can do the job, but one that understands your vision and drives your business toward excellence. We have learned that there are a few ways to try and achieve just that.
