At Think Tank, culture isn’t something we put on a poster or write in a handbook. It’s the way we show up – for each other, for our clients, and for the work we believe in. Our principles aren’t just words. They’re how we operate in every project, meeting, and interaction. Here’s what that looks […]
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In 2025, companies are moving fast with AI – shifting from isolated experiments to fully integrated workflows that make a real difference. Kore.ai is helping organisations accelerate digital transformation with AI agents for enterprise automation by improving productivity, customer experiences, and operational efficiency. They do this with AI agents for Work, Service, and Process. These
How AI Agents Are Changing Work, Service, and Processes Read More »
Cape Town, South Africa – 09 September 2025 – The Think Tank Kore.ai partnership South Africa AI agents launch marks a new chapter in enterprise automation. Think Tank Software Solutions, a leading provider of IT Service Management (ITSM) solutions, has joined forces with Kore.ai, a global leader in enterprise AI, to deliver scalable AI agents
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Beyond Automation: How Conversational AI is Transforming Employee Experience Automation has long promised to simplify work. But when it comes to employee experience, not all automation is created equal. Rule-based workflows can handle repetitive tasks, but they often fall short of making support truly seamless and human-like. That’s why many organisations are turning to conversational
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Speed and simplicity define employee expectations. Instead service desks are no longer just about resolving tickets – they’re about delivering seamless experiences that match the immediacy of consumer tech. Employees want answers on-demand, across any channel, and without waiting in queues. This is where conversational AI for service desks is stepping in. From Ticketing to
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Unified Endpoint Management for Everyone: The 2025 Business Imperative Unified Endpoint Management (UEM) used to be seen as an IT function – a way to manage devices, enforce policies, and maintain control. But in 2025, UEM has evolved into something much broader. It’s now a foundational tool that supports compliance, cybersecurity, and the employee experience
UEM Isn’t Just for IT Anymore – It’s for Everyone Read More »
In 2025, IT leaders are under increasing pressure to do more with less. Budgets are tightening, the pace of business is accelerating, and IT is no longer just a support function – it’s a strategic driver of growth. One of the most effective ways to rise to this challenge? Automating your IT workflows. Why Automate
The True ROI of Automating Your IT Workflows in 2025 Read More »
Let’s be honest — traditional customer support is broken. Long wait times, missed emails, and frustrated customers are all too common. But in South Africa, where WhatsApp is the most widely used app, there’s a smarter way to connect. With WhatsApp for Business customer support, your business can meet customers where they already are —
WhatsApp for Business Customer Support South Africa | ThinkTank Read More »
Agentic AI is making waves across various industries, and its potential to transform ITSM is undeniable. With all the talk about agentic AI capabilities, you are probably daydreaming about streamlining ITSM processes through automated incident management, automated change risk analysis, improved efficiency through service desk automation, or enhanced service quality with predictive maintenance. But you
Is Your ITSM Environment Ready for Agentic AI? Probably Not (Yet) Read More »
At Think Tank, our AI innovation initiative in partnership with the University of the Western Cape (UWC) is driving faster, smarter internal collaboration and business improvement. That’s why, in partnership with the University of the Western Cape (UWC), we recently launched an internal AI innovation initiative focused on making our own teams faster, more effective,
Think Tank AI Innovation Initiative with UWC | Internal AI Read More »
