We know that supporting your Ivanti environment isn’t just about ticking boxes. It’s about keeping your business running smoothly – day in and day out. That’s why we’re excited to announce the launch of our fully managed Ivanti Service Desk. Why a Managed Service Desk? IT teams already juggle enough: incidents, changes, upgrades, licensing, health checks […]
Introducing the Think Tank Managed Ivanti Service Desk Read More »
Smarter Conversations: How Omnichannel Messaging Improves Customer Experience Timely communication is no longer optional. It’s expected — and businesses that meet customers where they are stand out. That’s where omnichannel messaging transforms customer experience. What Is Omnichannel Messaging, Really? Unlike multichannel setups (where each platform operates independently), omnichannel messaging ensures all your customer interactions are
Omnichannel Messaging Customer Experience | Think Tank Read More »
Key Takeaways Concerns around AI-fueled cyber attacks could be pulling cybersecurity teams’ attention away from prioritising prominent known threats. Today, AI is most often used to amplify the speed and scale of existing attack methods rather than create new AI-generated threats. Cybersecurity teams need an effective risk-based prioritisation strategy to identify and mitigate the real-world
AI Threat Hype in Cybersecurity: Focus on Real Risks Read More »
As automation and AI continue to shape the future of IT service management (ITSM), there’s one truth we’re holding on to: the most effective IT solutions still need a human touch. The rise of AI and machine learning has transformed the way businesses manage IT operations. From intelligent ticket routing to predictive analytics, AI is
AI Is Here to Help, Not Replace: The Human Touch in ITSM Read More »
Stay protected. Stay up to date. Think Tank Software Solutions, in partnership with Ivanti, is committed to helping our customers stay secure and ahead of vulnerabilities. A critical vulnerability (CVE-2025-22462) has been identified in Ivanti Neurons for ITSM/ITAM. This affects all supported on-prem versions and potentially impacts unsupported versions as well. 🔍 What You Need
Critical Security Update for Ivanti Neurons for ITSM/ITAM (CVE-2025-22462) Read More »
We’re excited to unveil our latest integration: Infobip’s industry-leading omnichannel communication platform is now fully integrated with Think Tank Software Solutions’ IT Service Management (ITSM) offerings! This strategic partnership enables businesses to connect with customers across channels, automate communication workflows, and strengthen service delivery — all within a unified, AI-enhanced environment. 🧩 This integration forms
New Infobip Integration: Smarter Omnichannel Communication for Your ITSM Read More »
How Think Tank Software Solutions Enhances Workplace Productivity and Satisfaction with Ivanti The employee experience has become a critical factor in driving productivity, engagement, and overall business success. As remote and hybrid work models become the norm, businesses are increasingly focused on creating a seamless digital experience for their employees. However, with the proliferation of
Why Digital Employee Experience Is the New Competitive Edge Read More »
Technology is advancing at an unprecedented rate, and nowhere is this more evident than in the role of the Chief Information Officer (CIO). As organisations navigate the complexities of digital transformation, the influence of artificial intelligence (AI) and emerging technologies is becoming more pronounced. To gain insight into these shifts, we turned to leading CIOs
The Future of CIOs: AI and Emerging Technologies Reshaping IT Leadership Read More »
Your IT team juggles more tools, tasks, and expectations than ever before. Service desks, asset managers, endpoint security, remote support – each plays a vital role. But when these systems don’t talk to each other, the result is all too familiar: duplicated effort, miscommunication, and frustrated users. Disconnected tools lead to disjointed service. That’s why
We understand that a truly efficient and agile workplace depends on more than just one tool – it requires an integrated ecosystem that connects people, systems, and processes across your organisation. That’s why we’ve built a powerful network of trusted technology partners, each bringing specialised capabilities that link directly into our all-in-one platform. Together, we
Building a Future-Proof Employee Service Ecosystem with Our Trusted Partners Read More »
