Kay-Lee Franco

think tanks

Is Your ITSM Environment Ready for Agentic AI? Probably Not (Yet)

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Agentic AI is making waves across various industries, and its potential to transform ITSM is undeniable. With all the talk about agentic AI capabilities, you are probably daydreaming about streamlining ITSM processes through automated incident management, automated change risk analysis, improved efficiency through service desk automation, or enhanced service quality with predictive maintenance. But you […]

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Think Tank and UWC Collaborate to Accelerate Internal Innovation

Think Tank AI Innovation Initiative with UWC | Internal AI

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At Think Tank, our AI innovation initiative in partnership with the University of the Western Cape (UWC) is driving faster, smarter internal collaboration and business improvement. That’s why, in partnership with the University of the Western Cape (UWC), we recently launched an internal AI innovation initiative focused on making our own teams faster, more effective,

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Introducing the Think Tank Managed Ivanti Service Desk

Introducing the Think Tank Managed Ivanti Service Desk

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We know that supporting your Ivanti environment isn’t just about ticking boxes. It’s about keeping your business running smoothly – day in and day out. That’s why we’re excited to announce the launch of our fully managed Ivanti Service Desk. Why a Managed Service Desk? IT teams already juggle enough: incidents, changes, upgrades, licensing, health checks

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Brainstorm

Omnichannel Messaging Customer Experience | Think Tank

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Smarter Conversations: How Omnichannel Messaging Improves Customer Experience Timely communication is no longer optional. It’s expected — and businesses that meet customers where they are stand out. That’s where omnichannel messaging transforms customer experience. What Is Omnichannel Messaging, Really? Unlike multichannel setups (where each platform operates independently), omnichannel messaging ensures all your customer interactions are

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AI threat hype: why chasing ghosts leaves real vulnerabilities exposed

AI Threat Hype in Cybersecurity: Focus on Real Risks

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Key Takeaways Concerns around AI-fueled cyber attacks could be pulling cybersecurity teams’ attention away from prioritising prominent known threats. Today, AI is most often used to amplify the speed and scale of existing attack methods rather than create new AI-generated threats. Cybersecurity teams need an effective risk-based prioritisation strategy to identify and mitigate the real-world

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Critical Security Update for Ivanti Neurons for ITSM/ITAM

Critical Security Update for Ivanti Neurons for ITSM/ITAM (CVE-2025-22462)

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Stay protected. Stay up to date. Think Tank Software Solutions, in partnership with Ivanti, is committed to helping our customers stay secure and ahead of vulnerabilities. A critical vulnerability (CVE-2025-22462) has been identified in Ivanti Neurons for ITSM/ITAM. This affects all supported on-prem versions and potentially impacts unsupported versions as well. 🔍 What You Need

Critical Security Update for Ivanti Neurons for ITSM/ITAM (CVE-2025-22462) Read More »

infobip

New Infobip Integration: Smarter Omnichannel Communication for Your ITSM

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We’re excited to unveil our latest integration: Infobip’s industry-leading omnichannel communication platform is now fully integrated with Think Tank Software Solutions’ IT Service Management (ITSM) offerings! This strategic partnership enables businesses to connect with customers across channels, automate communication workflows, and strengthen service delivery — all within a unified, AI-enhanced environment. 🧩 This integration forms

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Brainstorm

Why Digital Employee Experience Is the New Competitive Edge

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How Think Tank Software Solutions Enhances Workplace Productivity and Satisfaction with Ivanti  The employee experience has become a critical factor in driving productivity, engagement, and overall business success. As remote and hybrid work models become the norm, businesses are increasingly focused on creating a seamless digital experience for their employees. However, with the proliferation of

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