In 2025, companies are moving fast with AI – shifting from isolated experiments to fully integrated workflows that make a real difference. Kore.ai is helping organisations accelerate digital transformation with AI agents for enterprise automation by improving productivity, customer experiences, and operational efficiency. They do this with AI agents for Work, Service, and Process. These solutions improve productivity, customer experiences, and operational efficiency through intelligent automation built for the enterprise.
Making Work Smarter
Kore.ai’s AI for Work brings AI agents into everyday tasks, helping employees get things done faster and easier:
Find answers quickly: Unified search across enterprise data delivers context-rich results in seconds.
Automate routine tasks: No-code or low-code tools let employees create custom AI agents for HR, IT, recruiting, and more.
Stay in control: Multi-agent workflows, admin controls, and analytics make sure everything runs smoothly.
Why it matters: Employees can focus on what really adds value, while AI agents handle repetitive work.
Delivering Better Customer Experiences
With AI for Service, AI agents engage customers naturally and intelligently across every channel:
Human-like self-service: Instant responses without friction.
Support for live agents: AI agents provide context and guidance to make interactions smoother.
Optimised operations: Automated quality checks and proactive campaigns improve resolution times and customer satisfaction.
Why it matters: Every customer interaction becomes seamless, satisfying, and scalable.
Making Complex Processes Easy
AI for Process helps automate back-office workflows and knowledge-heavy tasks:
Build automation visually: Templates and drag-and-drop tools remove the need for heavy coding.
Ensure compliance: Human-in-the-loop checkpoints, audit logs, and privacy controls keep everything safe and regulated.
Connect everything: Integration across 250+ systems gives real-time insights and smarter decisions.
Why it matters: Processes run smoothly, reliably, and adapt to the enterprise’s needs.
One Platform, Endless Possibilities
All three solutions come together in the Kore.ai Agent Platform, a single ecosystem to build, manage, and monitor AI agents across the organisation. Features include:
Pre-built industry templates in the agent marketplace.
Multi-agent orchestration and generative AI tools.
Model- and infrastructure-agnostic design – works on AWS, Azure, Google Cloud, or on-premises.
Fast Deployment, Less Hassle
All solutions are available through AWS Marketplace, making it easier to deploy, integrate, and manage AI agents alongside AWS services like Amazon Q, Amazon Connect, and Bedrock.
Why It Matters
Kore.ai gives companies the tools to:
Empower employees to work smarter.
Deliver better, more personalised customer service.
Automate complex processes safely and reliably.
With speed, control, and flexibility built in, Kore.ai’s AI agents for enterprise automation enable organisations to deploy AI where it matters most
