Last week, Think Tank Software Solutions, in partnership with Ivanti, hosted an exclusive roundtable at Crystal Towers, Cape Town. The focus: how Digital Employee Experience (DEX) solutions are reshaping the modern workplace and improving productivity, security, and employee satisfaction. Event Overview:The intimate, invite-only event brought together 15 senior executives from leading organisations for in-depth conversations […]
For many organisations exploring conversational AI integration in South Africa, the excitement often fades once it’s time to connect these new tools with long-standing systems. Legacy IT remains the backbone of most businesses — reliable, familiar, and deeply embedded in daily operations. But when new AI technologies arrive, especially those designed for real-time interaction, that
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The Agreement Trap affects organisations of all sizes, from small businesses to large enterprises. It happens whenever agreements get stuck in email chains, PDFs, or spreadsheets, creating hidden delays and inefficiencies. Understanding the Agreement Trap is the first step toward regaining control over your contracts and agreements Every organisation relies on agreements – from contracts
At Think Tank, culture isn’t something we put on a poster or write in a handbook. It’s the way we show up – for each other, for our clients, and for the work we believe in. Our principles aren’t just words. They’re how we operate in every project, meeting, and interaction. Here’s what that looks
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In 2025, companies are moving fast with AI – shifting from isolated experiments to fully integrated workflows that make a real difference. Kore.ai is helping organisations accelerate digital transformation with AI agents for enterprise automation by improving productivity, customer experiences, and operational efficiency. They do this with AI agents for Work, Service, and Process. These
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Cape Town, South Africa – 09 September 2025 – The Think Tank Kore.ai partnership South Africa AI agents launch marks a new chapter in enterprise automation. Think Tank Software Solutions, a leading provider of IT Service Management (ITSM) solutions, has joined forces with Kore.ai, a global leader in enterprise AI, to deliver scalable AI agents
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Beyond Automation: How Conversational AI is Transforming Employee Experience Automation has long promised to simplify work. But when it comes to employee experience, not all automation is created equal. Rule-based workflows can handle repetitive tasks, but they often fall short of making support truly seamless and human-like. That’s why many organisations are turning to conversational
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Speed and simplicity define employee expectations. Instead service desks are no longer just about resolving tickets – they’re about delivering seamless experiences that match the immediacy of consumer tech. Employees want answers on-demand, across any channel, and without waiting in queues. This is where conversational AI for service desks is stepping in. From Ticketing to
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Unified Endpoint Management for Everyone: The 2025 Business Imperative Unified Endpoint Management (UEM) used to be seen as an IT function – a way to manage devices, enforce policies, and maintain control. But in 2025, UEM has evolved into something much broader. It’s now a foundational tool that supports compliance, cybersecurity, and the employee experience
UEM Isn’t Just for IT Anymore – It’s for Everyone Read More »
In 2025, IT leaders are under increasing pressure to do more with less. Budgets are tightening, the pace of business is accelerating, and IT is no longer just a support function – it’s a strategic driver of growth. One of the most effective ways to rise to this challenge? Automating your IT workflows. Why Automate
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