Speed and simplicity define employee expectations. Instead service desks are no longer just about resolving tickets – they’re about delivering seamless experiences that match the immediacy of consumer tech. Employees want answers on-demand, across any channel, and without waiting in queues. This is where conversational AI for service desks is stepping in. From Ticketing to
Why Conversational AI Is Essential for Service Desks Read More »
We understand that a truly efficient and agile workplace depends on more than just one tool – it requires an integrated ecosystem that connects people, systems, and processes across your organisation. That’s why we’ve built a powerful network of trusted technology partners, each bringing specialised capabilities that link directly into our all-in-one platform. Together, we
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AI is no longer just a tool – it’s becoming the foundation of modern IT service management, automation, and customer engagement. In 2025, businesses will need to move beyond isolated AI implementations and adopt a holistic AI strategy that enhances efficiency, security, and user experience. At Think Tank Software Solutions, we’re at the forefront of
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A reliable IT support system is essential for running a successful business. Through our Service Desk we dont just solve problems – we deliver tailored solutions that keep your operations running smoothly, improve productivity, and give you peace of mind. As an Ivanti Premier Partner, we bring unmatched expertise and a strong commitment to excellence
Think Tank Service Desk: Your Partner for Quality IT Support Read More »
What happens when IT data becomes accessible, actionable, and aligned with business goals? At our recent Executive Forum in Johannesburg, Think Tank Software Solutions, in partnership with Ivanti and ITWeb, brought together senior IT leaders to answer that question – and the results were inspiring. Breaking Down Data Silos for Better Business Outcomes Hosted at
Key Takeaways From Our Executive Forum Event on Democratising IT Data Read More »
In today’s data-driven world, the ability to access and leverage information quickly is no longer a luxury – it’s a necessity. Yet, many businesses still struggle with siloed data, leaving teams disconnected and decision-making processes delayed. So how can organisations unlock the full potential of their data? The answer lies in democratising IT data. The
Breaking Down Data Silos – Why Democratising IT Data is Key to Innovation in 2025 Read More »
As the holiday season approaches, we’d like to inform you of our annual leave dates. Think Tank Software Solutions will be closed from Monday, 23rd December 2024 to Monday, 6th January 2025. For urgent support issues during this period please contact: support@thinktanks.co.za We wish you a joyful holiday season and look forward to assisting you
AI Cybersecurity Best Practices: Meeting a Double-Edged Challenge Artificial intelligence is already showing its potential to reshape nearly every aspect of cybersecurity – for good and bad. If anything represents the proverbial double-edged sword, it might be AI: It can act as a formidable tool in creating robust cybersecurity defenses or can dangerously compromise
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Risk Reduction Better manage external attack surfaces with new features in Ivanti Neurons for EASM, including PDF report generation and the ability to set asset criticality. Better IT & End-User Productivity Create your custom dashboards with curated, pre-processed datasets and intuitive self-service for improved reporting and analytics with Dashboard Designer in Ivanti Neurons platform. Risk-based
We are thrilled to announce the successful launch of Think Tank Software Solutions’ Quarterly Free training, held on June 26th. The session, titled “Introduction to Ivanti Neurons for ITSM,” was hosted by our very own Simone Mosidi, Simone is a Ivanti Certified Consultant with hands on experience who delivered the bulk of the session with
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