Kay-Lee Franco

Key Takeaways From Our Executive Forum Event on Democratising IT Data

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What happens when IT data becomes accessible, actionable, and aligned with business goals? At our recent Executive Forum in Johannesburg, Think Tank Software Solutions, in partnership with Ivanti and ITWeb, brought together senior IT leaders to answer that question – and the results were inspiring. Breaking Down Data Silos for Better Business Outcomes Hosted at […]

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ITSM in the Cloud

Breaking Down Data Silos – Why Democratising IT Data is Key to Innovation in 2025

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In today’s data-driven world, the ability to access and leverage information quickly is no longer a luxury – it’s a necessity. Yet, many businesses still struggle with siloed data, leaving teams disconnected and decision-making processes delayed. So how can organisations unlock the full potential of their data? The answer lies in democratising IT data. The

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Cloud Migration Benefits – and the Challenges to Overcome

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Cloud migration has become a strategic priority for many organisations. By moving data, applications and IT resources from on-premises infrastructure to a cloud-based environment, they can see multiple benefits. But cloud migration also comes with its own unique challenges. Gaining a deeper understanding of both the benefits and possible pitfalls of cloud computing is crucial

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AI Cybersecurity Best Practices: Meeting a Double-Edged Challenge

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AI Cybersecurity Best Practices: Meeting a Double-Edged Challenge    Artificial intelligence is already showing its potential to reshape nearly every aspect of cybersecurity – for good and bad. If anything represents the proverbial double-edged sword, it might be AI: It can act as a formidable tool in creating robust cybersecurity defenses or can dangerously compromise

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Think Tank Software Solutions Partners with Docusign to Elevate IT Service Management Solutions

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At Think Tank Software Solutions, we are excited to announce our new strategic partnership with Docusign, a global leader in electronic signature technology. Finalised in August 2024, this partnership marks a significant step in our mission to enhance our IT Service Management (ITSM) offerings and deliver cutting-edge Digital Employee Workspace Experience solutions. A Step Toward

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Ivanti Research Finds 86% of IT Professionals Agree Poor Digital Experiences Lead to Unsafe Workarounds in the Workplace

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Just 13% of security professionals say user experience is a mission-critical priority when adopting cybersecurity tech interventions. Ivanti, the tech company that breaks down barriers between IT and security so that Everywhere Work can thrive, released its latest report on Securing the Digital Employee Experience, which details how companies can strike the right balance between

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Step Into the Cloud-based Workspace Management of the Future

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Cloud-based solutions like Ivanti Neurons offer your organisation the latest capabilities, scalability and flexibility for software security and endpoint management. To maintain the most modern portfolio of solutions possible, Ivanti announced the retirement of Ivanti Workspace Control (IWC) on Jan. 31, 2024.   That decision was rooted in our dedication to your success and the

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Behind the Scenes: How Our Team Empowered a Top-Tier Bank with ITSM Training

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Over the past four weeks, I had the privilege of delivering a comprehensive IT Service Management (ITSM) Admin training course for a leading financial institution customer. This journey has been immensely rewarding, both professionally and personally, and I wanted to take a moment to reflect on the experience, share some insights, and highlight the positive

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Service Request Management Best Practices

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Service request management is a critical component of IT service management (ITSM) that enables the efficient handling of employee-initiated requests. Ivanti research shows that 56% of IT professionals have seen an increase in service requests, while one in three professionals knows someone who has resigned due to feeling burned out, according to Ivanti’s 2024 Everywhere

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