Kay-Lee Franco

 Is Your Service Management Partner Truly Maximising Your Organisation’s Potential?

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In today’s fast-paced business landscape, having the right service management partner is crucial for achieving organisational success. But how can you determine if your partner is truly doing the most for you and your organisation? Here are some key indicators to consider: 1.Roadmap Planning and Goal Alignment: A great service management partner will not only […]

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Breaking New Ground: Think Tank Partners with Precision Bridge for Revolutionary Data Migration Solutions

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We are thrilled to share some groundbreaking news that is set to redefine the landscape of data migration solutions. We have entered into an exciting strategic partnership with Precision Bridge, a leading data migration solutions company. A Fusion of Expertise and Innovation: At Think Tank, we have always been dedicated to pushing the boundaries of

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Unveiling Insights: The Future of Remote Work and the Digital Employee Experience

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At Think Tank, we recently had the privilege of hosting a webinar (watch it here in case you missed it!) in collaboration with ITWeb, focusing on the digital employee experience and its connection with the evolving landscape of remote work. During this insightful event, which gave businesses the right tools and strategies to ensure their

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Nurturing a Positive Digital Employee Experience

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In today’s fast-paced, tech-savvy world, the term “Digital Employee Experience” (DEX) is gaining traction in the corporate realm. DEX encompasses all digital interactions, tools, and platforms that employees engage with during their workday. From the software they use to the communication channels they rely on, DEX plays a pivotal role in shaping the modern workplace.

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Think Tank Team

The Need for Enterprise Service Management

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Key takeaways ESM is the practice of managing technology services to ensure that they meet the needs of the organisation and its employees. It ensures services are delivered consistently, efficiently and cost-effectively – while meeting the needs of the business and customers. The benefits of Enterprise Service Management (ESM) include increased employee satisfaction, boosted employee

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IT Service Management

Two Transformative Case Studies in IT Service Management

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In the dynamic landscape of modern business, success is intrinsically tied to the ability to provide seamless digital experiences and efficient IT service management. We’re excited to share two compelling case studies that spotlight how innovative solutions can revolutionise ITSM across diverse sectors: Case Study 1: Higher Education IT Service Management Success Stories Unified IT

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IT Service Management provisions

Crafting a Successful IT Service Strategy

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In the fast-paced realm of IT, it’s easy to become engrossed in the daily grind and firefighting, inadvertently sidelining strategic contemplation on our operational approaches. When it comes to developing or expanding IT Service Management (ITSM) provisions, dedicating time to cultivate a service strategy can significantly enhance the efficacy of service delivery. Let’s commence by

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Elevate Your Cybersecurity Strategy

Elevate Your Cybersecurity Strategy for the Everywhere Workplace

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In today’s digital era, where remote work has become the norm, cybersecurity is more crucial than ever before. The rapid shift to the Everywhere Workplace has brought with it a new set of challenges and vulnerabilities that organisations must address to ensure the safety of their data and operations. In this article, we delve into

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