Blog Page | Think Tank

The Future of CIOs: AI and Emerging Technologies Reshaping IT Leadership

By Kay-Lee Franco / May 7, 2025

Technology is advancing at an unprecedented rate, and nowhere is this more evident than in the role of the Chief Information Officer (CIO). As organisations navigate the complexities of digital transformation, the influence of artificial intelligence (AI) and emerging technologies is becoming more pronounced. To gain insight into these shifts, we turned to leading CIOs […]

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Why a Unified Ecosystem Wins in ITSM

By Kay-Lee Franco / April 23, 2025

Your IT team juggles more tools, tasks, and expectations than ever before. Service desks, asset managers, endpoint security, remote support – each plays a vital role. But when these systems don’t talk to each other, the result is all too familiar: duplicated effort, miscommunication, and frustrated users. Disconnected tools lead to disjointed service. That’s why

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Building a Future-Proof Employee Service Ecosystem with Our Trusted Partners

By Kay-Lee Franco / April 14, 2025

We understand that a truly efficient and agile workplace depends on more than just one tool – it requires an integrated ecosystem that connects people, systems, and processes across your organisation. That’s why we’ve built a powerful network of trusted technology partners, each bringing specialised capabilities that link directly into our all-in-one platform. Together, we

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How Has Your Tech Strategy Changed in the Last Three Years?

By Kay-Lee Franco / March 17, 2025

The past three years have reshaped how businesses approach technology. Digital transformation has accelerated, cybersecurity threats have evolved, and IT leaders have had to rethink their strategies to stay competitive. 📌 Insights from the Brainstorm CIO Directory To understand how technology strategies are shifting, we referenced insights from the Brainstorm CIO Directory, where industry leaders shared their

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Tech Investment Concerns – What’s on a CIO’s Mind?

By Kay-Lee Franco / March 13, 2025

The world of enterprise technology is evolving at breakneck speed, and CIOs are under increasing pressure to make investment decisions that are both future-proof and aligned with business objectives. To better understand their top concerns, we turned to the latest insights from the Brainstorm CIO Directory, which gathers perspectives from CIOs across industries. Their responses

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The Role of IT in Unifying the Modern Organisation

By Deon Van der Walt / February 26, 2025

As organisations navigate an era of rapid technological change, key challenges emerge around AI adoption, security, and the modernisation of toolsets. Despite widespread recognition of these needs, enterprises often struggle to implement change in a way that fosters long-term success. Many of these challenges stem from fragmentation – AI-driven automation, security measures, and modernisation efforts

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Sustainability meets IT: How along with Docusign and Ivanti, we are driving change

By Kay-Lee Franco / February 18, 2025

In an era where sustainability has become a critical priority for businesses, the IT sector is proving to be a key enabler of change. Organisations worldwide are leveraging technology to reduce their environmental footprint, demonstrating that innovation and environmental responsibility can go hand in hand. Think Tank Software Solutions, in partnership with Docusign and Ivanti,

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AI in 2025: The Key Trends Shaping IT, Automation, and Communication

By Kay-Lee Franco / February 17, 2025

AI is no longer just a tool – it’s becoming the foundation of modern IT service management, automation, and customer engagement. In 2025, businesses will need to move beyond isolated AI implementations and adopt a holistic AI strategy that enhances efficiency, security, and user experience. At Think Tank Software Solutions, we’re at the forefront of

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Cloud Migration Benefits – and the Challenges to Overcome

By Kay-Lee Franco / February 14, 2025

Cloud migration has become a strategic priority for many organisations. By moving data, applications and IT resources from on-premises infrastructure to a cloud-based environment, they can see multiple benefits. But cloud migration also comes with its own unique challenges. Gaining a deeper understanding of both the benefits and possible pitfalls of cloud computing is crucial

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Transforming Software into a Competitive Advantage

By Kay-Lee Franco / February 4, 2025

Collaboration is at the heart of innovation – and at Think Tank Software Solutions, we believe in building strong partnerships to drive mutual success. As a premier provider of IT Service Management (ITSM) solutions, we are dedicated to expanding the reach of Ivanti’s cutting-edge software into new markets. To achieve this, we have launched our Partner Programme, a strategic

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