How Conversational AI Improves Employee Experience

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Beyond Automation: How Conversational AI is Transforming Employee Experience Automation has long promised to simplify work. But when it comes to employee experience, not all automation is created equal. Rule-based workflows can handle repetitive tasks, but they often fall short of making support truly seamless and human-like. That’s why many organisations are turning to conversational […]

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Why Conversational AI Is Essential for Service Desks

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Speed and simplicity define employee expectations. Instead service desks are no longer just about resolving tickets – they’re about delivering seamless experiences that match the immediacy of consumer tech. Employees want answers on-demand, across any channel, and without waiting in queues. This is where conversational AI for service desks is stepping in. From Ticketing to

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UEM Isn’t Just for IT Anymore – It’s for Everyone

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Unified Endpoint Management for Everyone: The 2025 Business Imperative Unified Endpoint Management (UEM) used to be seen as an IT function – a way to manage devices, enforce policies, and maintain control. But in 2025, UEM has evolved into something much broader. It’s now a foundational tool that supports compliance, cybersecurity, and the employee experience

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Think tanks

WhatsApp for Business Customer Support South Africa | ThinkTank

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Let’s be honest — traditional customer support is broken. Long wait times, missed emails, and frustrated customers are all too common. But in South Africa, where WhatsApp is the most widely used app, there’s a smarter way to connect. With WhatsApp for Business customer support, your business can meet customers where they already are —

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Is Your ITSM Environment Ready for Agentic AI? Probably Not (Yet)

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Agentic AI is making waves across various industries, and its potential to transform ITSM is undeniable. With all the talk about agentic AI capabilities, you are probably daydreaming about streamlining ITSM processes through automated incident management, automated change risk analysis, improved efficiency through service desk automation, or enhanced service quality with predictive maintenance. But you

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Think Tank and UWC Collaborate to Accelerate Internal Innovation

Think Tank AI Innovation Initiative with UWC | Internal AI

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At Think Tank, our AI innovation initiative in partnership with the University of the Western Cape (UWC) is driving faster, smarter internal collaboration and business improvement. That’s why, in partnership with the University of the Western Cape (UWC), we recently launched an internal AI innovation initiative focused on making our own teams faster, more effective,

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Introducing the Think Tank Managed Ivanti Service Desk

Introducing the Think Tank Managed Ivanti Service Desk

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We know that supporting your Ivanti environment isn’t just about ticking boxes. It’s about keeping your business running smoothly – day in and day out. That’s why we’re excited to announce the launch of our fully managed Ivanti Service Desk. Why a Managed Service Desk? IT teams already juggle enough: incidents, changes, upgrades, licensing, health checks

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Omnichannel Messaging Customer Experience | Think Tank

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Smarter Conversations: How Omnichannel Messaging Improves Customer Experience Timely communication is no longer optional. It’s expected — and businesses that meet customers where they are stand out. That’s where omnichannel messaging transforms customer experience. What Is Omnichannel Messaging, Really? Unlike multichannel setups (where each platform operates independently), omnichannel messaging ensures all your customer interactions are

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