Key takeaways There are four DEX generations in the workforce – each expecting something else from technology. Organisations need to find a balance between technological innovations and comfortable tools for all generations. By integrating accessibility into technologies and methodologies, organisations can build work environments that work for everyone. Organisations should consider implementing automation and AI […]
We have recently announced the launch of our new division, Think Tank Professional Services (TTPS), to strengthen the company’s consulting and services portfolio. According to Greg Strydom, Managing Director of TTSS, “Launching TTPS is a significant milestone in our journey towards enhancing our service offerings, expanding our business, and serving our clients better. This
Think Tank Have Launched a Professional Services Division Read More »
Digital employee experience has become a hot topic for organisations. And understandably so, considering that 65% of employees say that they would be more productive if they had better technology at their disposal. But to secure the investment, you need to lay out how your organisation can benefit in both the short — and long-term.
Key takeaways The Role of DEX in Talent Retention The average knowledge worker uses 2.6 devices to get their jobs done and runs into an average of 3.67 digital endpoint issues a day. Research shows that almost a third of employees quit a job within the first six months. 87% of HR professionals say improving retention rates are among their highest priorities in the next five
IT professionals, because of the massive shift to Everywhere Work, have been tasked with blazing the trail for a fast-tracked automation and AI process at their organisation – as well as a move to the cloud. With constantly expanding IT environments, automation has moved from a luxury to a priority for IT professionals. But for your automation processes to
Key takeaways The Need for Enterprise Service Management ESM is the practice of managing technology services to ensure that they meet the needs of the organisation and its employees. It ensures services are delivered consistently, efficiently and cost-effectively – while meeting the needs of the business and customers. The benefits of Enterprise Service Management (ESM)
Does any of this sound familiar? Increased downtimes Unexplained outages Incomplete change management processes Risks from security Too many changing pieces Shadow IT These are some of the common challenges when IT lacks the visibility to see which assets are providing which business services and unable to know the risks of a change or an
Ivanti announced Ivanti Neurons for IT Service Management (ITSM) and Ivanti Neurons for IT Asset Management (ITAM) — which will transform ITSM and ITAM with interactive neurons that reduce ticket volumes and deliver personalised employee experiences. Ivanti Neurons for ITSM leverages interactive Neurons powered by AI / ML to recommend and to self-heal issues in
Ivanti Neurons for ITSM and ITAM Delivers Personalised Employee Experiences Read More »
The research and analysis consulting firm Gartner has published its 2020 Magic Quadrant in which it classifies various it service management providers according to whether they are Challengers, Leaders, Niche players or Visionaries.
Congratulations to Ivanti Service Manager on being named an ITSM Gartner Leader Read More »
Leveraging ITSM Across Departments Unlike other IT management practices that focus on hardware, network or systems, IT service management aims to consistently improve IT customer service in alignment with business goals. This approach to leverage software solutions to make your business work better is so successful that non-IT departments are taking note and wanting to
