Kay-Lee Franco, Author at Enterprise Software and Consulting

What to do when a Database Delete happens in MSSQL

By Kay-Lee Franco / November 20, 2014

I recently had a situation where 3 database deletes happened with no one taking ownership of having done the deletes. Some important things that you should back up are: The Master database. The log folder for that instance of MSSQL. It contains some trace files (extension trc), the SQL event log files and the SQL error […]

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Does the ITIL® Framework Need a Facelift?

By Kay-Lee Franco / November 19, 2014

The following is an excerpt from a longer article, entitled ‘Does the ITIL Framework Need a Facelift?’ by Malcolm Fry. Malcolm believes the framework is an excellent tool, and his comments are not meant to be a criticism but an encouragement to improve. Relevance The eternal problem for the ITIL framework has always been to remain relevant mainly because

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