In the fast-paced realm of IT, it’s easy to become engrossed in the daily grind and firefighting, inadvertently sidelining strategic contemplation on our operational approaches. When it comes to developing or expanding IT Service Management (ITSM) provisions, dedicating time to cultivate a service strategy can significantly enhance the efficacy of service delivery. Let’s commence by […]
Cloud computing has emerged as a game-changer in the world of technology, revolutionising the way businesses operate. With its scalability, cost-effectiveness, and enhanced collaboration capabilities, cloud-based software solutions have become essential tools for modern organisations. Here, we will delve into the growing prominence of cloud computing, explore its benefits, and address security concerns while providing
The Rise of Cloud Computing: Transforming the Way Businesses Operate Read More »
Navigating the digital landscape presents numerous challenges for businesses, including industry regulations, escalating costs, and continuity planning. To optimise their resources, budgets, and cross-functional collaboration, organisations are increasingly turning to service management solutions for effective IT service management aligned with business goals. Automating IT service management not only saves time and money but also reduces
Enhancing Business and IT Alignment through IT Service Mapping Read More »
In today’s dynamic and interconnected world, cloud computing has become more than just a buzzword—it’s a reality. For businesses and IT leaders, the decision to move IT Service Management (ITSM) to the cloud is no longer an optional consideration; it has become a strategic necessity. Understanding the myriad advantages of cloud-based ITSM is essential, especially
Capitalising on the Cloud: Five Strategic Benefits of ITSM in the Cloud Read More »
Safeguarding your organisation’s network is crucial for its success, especially in the face of ever-evolving cyber threats. To ensure a secure and compliant network, it is essential to take proactive measures. One of the most effective tools in identifying assets and vulnerabilities on your network is IT device discovery. But why is IT discovery important
Discovering and Managing Your Network’s Assets and Vulnerabilities Read More »
As hybrid and remote work models have increased workloads for IT and security professionals, IT Service Management (ITSM) has become a crucial game changer for organisations. By automating workloads and enhancing visibility, ITSM strengthens the resiliency of IT operations and enables proactive problem resolution. In this blog post, we share the perspective of Bob
The Role of ITSM in Building a Connected Enterprise: Insights from a CIO Read More »
Ivanti announced Ivanti Neurons for IT Service Management (ITSM) and Ivanti Neurons for IT Asset Management (ITAM) — which will transform ITSM and ITAM with interactive neurons that reduce ticket volumes and deliver personalised employee experiences. Ivanti Neurons for ITSM leverages interactive Neurons powered by AI / ML to recommend and to self-heal issues in
Ivanti Neurons for ITSM and ITAM Delivers Personalised Employee Experiences Read More »
The research and analysis consulting firm Gartner has published its 2020 Magic Quadrant in which it classifies various it service management providers according to whether they are Challengers, Leaders, Niche players or Visionaries.
Congratulations to Ivanti Service Manager on being named an ITSM Gartner Leader Read More »
In my thirteen year journey of studying high performing IT organisations, I’ve started to see a new and unsettling trend. Whenever I mention ITIL and IT Service Management in presentations and briefings, people in the audience snicker. When I ask why, they roll their eyes, and talk about the shrill, hysterical bureaucrats that suck life
IT has a huge amount of statistics, but are they just pointless or do they provide a basis for the progression and management of service? During this webinar, we will discuss three distinct approaches that can help us to better manage and control our IT services: delivering the deliverables, performance versus quality, component criteria optimizing.
