IT Service Management

Two Transformative Case Studies in IT Service Management

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In the dynamic landscape of modern business, success is intrinsically tied to the ability to provide seamless digital experiences and efficient IT service management. We’re excited to share two compelling case studies that spotlight how innovative solutions can revolutionise ITSM across diverse sectors: Case Study 1: Higher Education IT Service Management Success Stories Unified IT […]

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IT Service Management provisions

Crafting a Successful IT Service Strategy

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In the fast-paced realm of IT, it’s easy to become engrossed in the daily grind and firefighting, inadvertently sidelining strategic contemplation on our operational approaches. When it comes to developing or expanding IT Service Management (ITSM) provisions, dedicating time to cultivate a service strategy can significantly enhance the efficacy of service delivery. Let’s commence by

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Elevate Your Cybersecurity Strategy

Elevate Your Cybersecurity Strategy for the Everywhere Workplace

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In today’s digital era, where remote work has become the norm, cybersecurity is more crucial than ever before. The rapid shift to the Everywhere Workplace has brought with it a new set of challenges and vulnerabilities that organisations must address to ensure the safety of their data and operations. In this article, we delve into

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Cloud Computing's Rise: Revolutionizing Business

The Rise of Cloud Computing: Transforming the Way Businesses Operate

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Cloud computing has emerged as a game-changer in the world of technology, revolutionising the way businesses operate. With its scalability, cost-effectiveness, and enhanced collaboration capabilities, cloud-based software solutions have become essential tools for modern organisations. Here, we will delve into the growing prominence of cloud computing, explore its benefits, and address security concerns while providing

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join Our Webinar in Partnership with ITWeb

Enabling Everywhere Work: Join Our Webinar in Partnership with ITWeb

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Remote work and the Digital Employee Experience In today’s fast-paced world, remote work has become the norm, and ensuring a seamless Digital Employee Experience (DEX) has become vital for businesses seeking to stay competitive. At Think Tank we understand the importance of empowering your employees to thrive from anywhere. That’s why we’re excited to invite

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IT Alignment through IT Service Mapping

Enhancing Business and IT Alignment through IT Service Mapping

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Navigating the digital landscape presents numerous challenges for businesses, including industry regulations, escalating costs, and continuity planning. To optimise their resources, budgets, and cross-functional collaboration, organisations are increasingly turning to service management solutions for effective IT service management aligned with business goals. Automating IT service management not only saves time and money but also reduces

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Cloud-based ITSM

Capitalising on the Cloud: Five Strategic Benefits of ITSM in the Cloud

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In today’s dynamic and interconnected world, cloud computing has become more than just a buzzword—it’s a reality. For businesses and IT leaders, the decision to move IT Service Management (ITSM) to the cloud is no longer an optional consideration; it has become a strategic necessity. Understanding the myriad advantages of cloud-based ITSM is essential, especially

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AI in Enterprise Software Solution

Exploring the Potential of Artificial Intelligence in Enterprise Software Solutions

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Artificial Intelligence (AI) has emerged as a transformative technology that holds immense potential for revolutionising enterprise software solutions. With its ability to mimic human intelligence and perform complex tasks, AI is driving innovation and unlocking new possibilities across industries. In this article, we will explore the applications of AI in enterprise software solutions, highlighting how

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Employee Experience through Cloud Migration

Enhancing Employee Experience through Cloud Migration

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At Ivanti, they believe in practicing what we preach. That’s why they launched their “Customer Zero” initiative, led by Bob Grazioli, Chief Information Officer, to test and improve the products and services we offer our customers. During our own cloud migration, Grazioli and his team encountered the same challenges that customers might face during their

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