In 2025, IT leaders are under increasing pressure to do more with less. Budgets are tightening, the pace of business is accelerating, and IT is no longer just a support function – it’s a strategic driver of growth. One of the most effective ways to rise to this challenge? Automating your IT workflows.
Why Automate Now? Automation isn’t a buzzword anymore. It’s a business imperative. From service requests and incident resolution to onboarding and asset management, automating routine IT tasks improves efficiency, reduces human error, and frees up teams to focus on high-value work.
From service requests and incident resolution to onboarding and asset management, automating routine IT tasks improves efficiency, reduces human error, and frees up teams to focus on high-value work.
Explore how Ivanti supports these capabilities.
The ROI Breakdown Decision-makers want more than promises – they want numbers. Here are just a few examples of how IT workflow automation pays off:
- Faster resolution times: Companies using automated ticket routing and resolution see a 30-50% drop in mean time to resolution (MTTR).
- Reduced overhead: Automating repetitive tasks can reduce the workload of service desk teams by up to 40%.
- Improved user satisfaction: With quicker service and fewer errors, end-user satisfaction scores rise significantly.
- Better compliance and tracking: Automation ensures consistent record-keeping, making audits easier and more accurate.
Where to Start You don’t need to automate everything at once. Start with high-volume, low-complexity tasks like password resets, access requests, and software provisioning. Then scale to more complex processes.
Think Tank + Ivanti: The Smart Path to Automation At Think Tank Software Solutions, we partner with Ivanti to deliver intelligent ITSM platforms that automate and optimise workflows across your organisation.
With intuitive self-service portals, built-in analytics, and seamless integration capabilities, our solutions help you unlock real ROI – fast.
