Code is clean if it can be understood easily – by everyone on the team. With understandability comes readability, changeability, extensibility and maintainability. All the things needed to keep a project going over a long time without accumulating up a large amount of technical debt. Writing clean code from the start in a project is an investment in keeping the […]
SQL Reporting services (SSRS) has been introduced to the latest version of HEAT. We are now given the opportunity to create much more complex and customized reports through SSRS and view these through HEAT2014. Some of the Features:
We’re a small company and I often think about what CRM means to us. How do we enable it for our company. Is there any real benefit to implement it and if so what parts of it do we need to add?
I doubt that any of us had a painless initiation into the development world. Obviously we were expecting real-life tech to be planets apart from what we studied, but what we hadn’t braced for was the deep dive into client business rules and 3rd party integrations. As a new junior joins your company, fresh from
This error recently occurred at a customer site when they were inserting a new record into External Contact. This can occur when the ITSM meta-data for a table is out of synch with the table structure. First ensure it is not a caching issue – Force clear cache definitions from Admin and restart IIS. If
I recently had a situation where 3 database deletes happened with no one taking ownership of having done the deletes. Some important things that you should back up are: The Master database. The log folder for that instance of MSSQL. It contains some trace files (extension trc), the SQL event log files and the SQL error
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The following is an excerpt from a longer article, entitled ‘Does the ITIL Framework Need a Facelift?’ by Malcolm Fry. Malcolm believes the framework is an excellent tool, and his comments are not meant to be a criticism but an encouragement to improve. Relevance The eternal problem for the ITIL framework has always been to remain relevant mainly because
No matter the size or maturity of your service desk, every service desk manager questions how to implement continual service improvement (CSI) and make it meaningful. Implementing CSI successfully can be hard enough; implementing it according to Pink Elephant-certification, best-practice standards is a demanding and often overwhelming process. Thankfully, Dave Jones’—of Pink Elephant—recently discussed CSI in
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