The ‘daily grind’ is draining more than our morale; it’s killing corporate productivity. New research reveals that managers in corporate environments spend two days a week on unnecessary day-to-day administrative tasks that are not core to their jobs. That’s almost as much time as real work. Why?
In a previous article entitled “The Religious Zealotry of Coding Best Practice”, we looked at how some best practices are implemented blindly, even though the costs outweigh the benefits where the practice is actually implemented. In this article we’ll take a brief look at class interfaces. It Starts Simple So here’s a classic service class
Looking across the different cultures of software houses, I’d say there are roughly three camps: 1. The Hack-Attack The fast food merchants of code production, these guys look to get it out ASAP. Do the least possible work to get the sign-off from the customer, to get a product installed that does what it’s meant
In my thirteen year journey of studying high performing IT organisations, I’ve started to see a new and unsettling trend. Whenever I mention ITIL and IT Service Management in presentations and briefings, people in the audience snicker. When I ask why, they roll their eyes, and talk about the shrill, hysterical bureaucrats that suck life
“Previously on <TV show name>…”, we discussed how a business can slide into the blame game, where the need for accountability can cause staff to avoid ownership, and where every failing can result in additional processes that produce more cost than benefit. We’re preaching the virtues of trust, but as many a broken marriage will
IT has a huge amount of statistics, but are they just pointless or do they provide a basis for the progression and management of service? During this webinar, we will discuss three distinct approaches that can help us to better manage and control our IT services: delivering the deliverables, performance versus quality, component criteria optimizing.
Are you keeping pace with the rapid evolution and impact of cloud on businesses today? Are you leveraging your cloud investment to connect with your digitally savvy customers and employees? Are you prepared to seize the opportunities available from the next wave of cloud technology?
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With thousands and thousands of blogs about sales and marketing out there, it’s tough to know which ones are the ones worth reading. Between the news, LinkedIn, Twitter, and email, most people are inundated with generic, untargeted content. Hence why, rather than labeling myself a ‘blogger’ I have dubbed myself a serial ‘Re-Blogger’. Finding targeted
When it comes to inventing new tech ideas, it’s so tempting to target the consumer market. You’re living out your daily life and out of that context you think: what about this new cool app that could do this and that … consumers would love it. Right? The problem with retail apps is that they’re
