Kay-Lee Franco, Author at Enterprise Software and Consulting

The Importance of IT Asset Discovery in a Risk-Based Vulnerability Management Programme

By Kay-Lee Franco / June 22, 2023

In today’s rapidly evolving threat landscape, with a staggering number of known vulnerabilities and new ones emerging daily, it’s impossible to address every single security issue. So, how can organisations effectively protect their end users, customers, and data in the face of growing risks, especially in a hybrid and remote work environment? The key is […]

The Importance of IT Asset Discovery in a Risk-Based Vulnerability Management Programme Read More »

Three Reasons Why Endpoint Security Must Go Beyond Patching

By Kay-Lee Franco / June 20, 2023

In today’s threat landscape, organizations must prioritise cyber hygiene to navigate the prevalence of remote work. A robust cybersecurity program entails fostering individual cybersecurity awareness and deploying effective security tools. While endpoint patching, endpoint detection and response (EDR) solutions, and antivirus software are crucial, recent cybersecurity reports indicate that they are no longer sufficient to

Three Reasons Why Endpoint Security Must Go Beyond Patching Read More »

The Role of ITSM in Building a Connected Enterprise: Insights from a CIO

By Kay-Lee Franco / June 15, 2023

As hybrid and remote work models have increased workloads for IT and security professionals, IT Service Management (ITSM) has become a crucial game changer for organisations. By automating workloads and enhancing visibility, ITSM strengthens the resiliency of IT operations and enables proactive problem resolution. In this blog post, we share the perspective of Bob

The Role of ITSM in Building a Connected Enterprise: Insights from a CIO Read More »

Introducing Our Omni-Channel Bot: Revolutionising Customer Experience and Support Efficiency

By Kay-Lee Franco / June 1, 2023

Enhance Communication, Automate Tasks, and Scale Seamlessly with Our Multi-Channel Integration MVP Think Tank is where innovation meets exceptional customer service! We are thrilled to announce the launch of our Omni-Channel bot, designed to revolutionise the way businesses communicate with their customers and optimise support operations. Our WhatsApp bot is now available to our valued

Introducing Our Omni-Channel Bot: Revolutionising Customer Experience and Support Efficiency Read More »

DEX’s Role in Bringing Generations Together

By Kay-Lee Franco / May 17, 2023

Key takeaways There are four DEX generations in the workforce – each expecting something else from technology. Organisations need to find a balance between technological innovations and comfortable tools for all generations. By integrating accessibility into technologies and methodologies, organisations can build work environments that work for everyone. Organisations should consider implementing automation and AI

DEX’s Role in Bringing Generations Together Read More »

Think Tank Have Launched a Professional Services Division

By Kay-Lee Franco / May 4, 2023

We have recently announced the launch of our new division, Think Tank Professional Services (TTPS), to strengthen the company’s consulting and services portfolio. According to Greg Strydom, Managing Director of TTSS, “Launching TTPS is a significant milestone in our journey towards enhancing our service offerings, expanding our business, and serving our clients better. This

Think Tank Have Launched a Professional Services Division Read More »

Embracing DEX: One Step at a Time

By Kay-Lee Franco / May 2, 2023

Digital employee experience has become a hot topic for organisations. And understandably so, considering that 65% of employees say that they would be more productive if they had better technology at their disposal. But to secure the investment, you need to lay out how your organisation can benefit in both the short — and long-term.

Embracing DEX: One Step at a Time Read More »

The Role of DEX in Talent Retention

By Kay-Lee Franco / April 11, 2023

Key takeaways The Role of DEX in Talent Retention The average knowledge worker uses 2.6 devices to get their jobs done and runs into an average of 3.67 digital endpoint issues a day. Research shows that almost a third of employees quit a job within the first six months. 87% of HR professionals say improving retention rates are among their highest priorities in the next five

The Role of DEX in Talent Retention Read More »

Automating IT Operations with ITAM

By Kay-Lee Franco / April 4, 2023

IT professionals, because of the massive shift to Everywhere Work, have been tasked with blazing the trail for a fast-tracked automation and AI process at their organisation – as well as a move to the cloud. With constantly expanding IT environments, automation has moved from a luxury to a priority for IT professionals. But for your automation processes to

Automating IT Operations with ITAM Read More »

The Need for Enterprise Service Management

By Kay-Lee Franco / April 4, 2023

Key takeaways The Need for Enterprise Service Management ESM is the practice of managing technology services to ensure that they meet the needs of the organisation and its employees. It ensures services are delivered consistently, efficiently and cost-effectively – while meeting the needs of the business and customers. The benefits of Enterprise Service Management (ESM)

The Need for Enterprise Service Management Read More »

Kay-Lee Franco

Request A Demo