Omnichannel Messaging and AI
Customer Engagement
Deliver seamless, automated communication across WhatsApp, SMS, email, voice, and
digital channels.
Unify and Automate Customer Communication
Today’s customers expect fast, consistent, and personalised engagement across every touchpoint. Manual responses slow teams down and create inconsistent service experiences.
With Infobip, organisations can unify all communication channels, automate support and engagement, and deliver real-time, intelligent interactions that enhance satisfaction, reduce workloads, and boost sales conversions.
AI Powered Automation Across Every Channel
Infobip unifies conversations, AI agents, and enterprise data to automate support, marketing, and sales in one place.
WhatsApp Business and AI Chat Automation
Accelerate support and sales with intelligent WhatsApp workflows, templates, and AI agents that can answer, qualify, and hand off.
Omnichannel Communication Hub
Manage WhatsApp, SMS, email, voice, webchat, Instagram, Viber, and more from a single console with unified context.
AI Agents and Customer Support Automation
Deliver instant, personalised support with always on AI agents that handle routine queries before escalating to human teams.
Customer Journey and Campaign Automation
Trigger tailored messages and multi step journeys across the full lifecycle from onboarding and activation to retention and winback.
Enterprise Integrations and Workflows
Connect Infobip with Salesforce, SAP, Zendesk, HubSpot, CRM or ERP systems and custom APIs to sync context and automate tasks.
Built for Scalable, Intelligent Customer Engagement
Combine AI, omnichannel messaging, and automation to support your customer journeys from first touch through renewal.
AI Chat and WhatsApp Automation
- Intelligent routing
- Conversational bots across chat channels
- Automated flows for sales and support
Omnichannel Hub
- All channels in one place
- Consistent messaging and tone
- Unified reporting and analytics
Customer Journey Automation
- Trigger based campaigns
- Lifecycle engagement from onboarding to renewal
- Personalised, multi step flows
Integrations and Workflows
- CRM or ERP synchronisation
- API connectivity to core systems
- Automated tasks and notifications
Your Infobip Messaging and AI Automation Partner
Think Tank Software Solutions helps organisations unify their communication channels and build
intelligent customer engagement journeys powered by Infobip. Our team designs and deploys
omnichannel workflows, AI chat automation, and enterprise integrations that deliver measurable impact.
Ready to Elevate Your Service Experience?
Discover how Kore.ai can enhance service delivery, automate support, and reduce operational effort across your organisation.