• Retail


  • Africa

Previous Solution

  • Numara Track-IT

Quick Wins

  • More progress with CSM in three months than in three years with previous ITSM solution
  • Implemented CSM in only six weeks
  • Created custom dashboards and improved visibility for executives across the organisation
  • Drove continuous service improvement in real-time

Having real time visibility of our service desk data has enabled us to resolve issues before they become problems. 

The Business Challenge

Cape union Mart was looking for more than just a service desk tool they were looking for a platform that could service a growing IT department and deliver service improvement to other business departments like HR, Facilities and Risk.

The Solution

Cape Union Mart evaluated a number of tools and in the end selected Cherwell as the Service Desk of choice. An initial implementation of Incident, Problem and Change and subsequent roll-out of supporting services like employee on boarding though HR.

Cherwell Service Management Benefits

  • Leverage Your Resources with the Industry’s Best IT Self-Service Portal
  • Manage Your IT Investment with Powerful Business Intelligence Dashboards
  • Adapt Quickly Using Truly Codeless Configuration
  • Access Anytime, Anywhere via Mobile Browser, Native Android App and Native iOS App
  • Automate Your Business Processes with Cherwell One-Step™ Actions