Active Directory

 

Think Tank Integration Services “AD Account Control” is a powerful tool integrated into your Microsoft Active Directory domain allowing your service desk agents and customer to manage their AD Account.

Business Benefits

  • Reduce call and email volumes by allowing Self Service password resets either via a portal or SMS.
  • Empower your service desk agents in a secure way to quickly unlock and reset AD accounts.
  • Meet compliance requirements by flagging account to be disabled
  • Control security and delegate permissions by limiting which agents can unlock an account or reset a password
  • Allow customers to update their details in AD
  • Track your statistics correctly while allowing the customers to help themselves to the solution.