Enterprise Service Management

Accelerate Your Organization’s Digital Transformation.

How are you managing the service delivery needs of your organisation?

Modern service delivery experiences are no longer limited to IT. Many organisations are realizing tremendous value and efficiencies by streamlining and automating workflows across all business departments. Say goodbye to ad hoc emails, dated spreadsheets, or paper documents, and hello to automation, self-healing, and other digitised tools to connect your employees with the information and services they need to be productive.

At Think Tank, we leverage Ivanti Enterprise Service Management — a Leader in Gartner’s 2020 Magic Quadrant for ITSM tools — to make your business work better.

Best Practice Process Improvement.

With a focus on improving IT support performance and efficiency using ITIL processes, Ivanti fully supports Incident, Problem, Change and Release Management; Self-Service; 3rd party integration, and more.

Real-Time Analytics and Reporting.

Ivanti’s Xtraction consolidates data from multiple sources and tools in one place so your team has actionable insights — leading to more informed decision-making and maximising the value of your IT investment.

Optimised IT Asset Management.

From purchase to disposal, optimize the use and performance of your IT assets and contracts. Ivanti Asset Manager is fully configurable so you define your own workflows and ensure a holistic view of your assets — whether managing software, hardware, server, client, virtual, or cloud assets.

Modern Service Delivery for IT and Beyond.

Provide streamlined support and boost employee experience. Learn how Think Tank supported Capitec to achieve performance gains with cloud-optimised ESM, including increased customer satisfaction.

Self-Service and Mobile Applications.

Empower users to resolve their own IT issues with 24/7 access to self-service and mobile applications. Your IT staff and the employees they service will have the tools and information they need to get the job done from anywhere.

Flexible End to End Automation.

Reclaim time and reduce errors by automating the processes that drag you down. Routine manual tasks consume IT and service desk resources — limiting your ability to move ahead with more strategic projects. Ivanti streamlines managing complex environments by automating infrastructure, cloud, and workspace processes.

Discover Why Gartner Recently Named Ivanti Service Manager as a Leader in its ITSM Magic Quadrant.

Beyond fully supporting Incident, Problem, Change and Release Management, Self-Service and more — Ivanti Service Manager is continuously improving to make your business work better in an ever-increasingly challenging and complex IT environment. Click here to learn More About Ivanti Service Manager.

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