Having Unified IT is More Powerful than Ever

Following up on my previous post about how we as IT managers can be supporting employees and business needs remotely – I also asked whether your business is cloud ready. The answer, in my perspective, is all businesses can adapt to be cloud ready.

In fact, there are software solutions out there that help facilitate unifying your IT assets and understanding your entire digital ecosystem. For example, Ivanti Cloud accelerates how you can discover data, provides insight through real-time operational intelligence, and facilitates taking action with more automation.

In recognizing the uniqueness of this environment and having unified IT will be more powerful than ever, we are offering businesses free access to Ivanti Cloud.

If you aren’t familiar with Ivanti Cloud, it adds more functionality to unify data, add automation, and provide recommendations with top features such as:

  • Easy to deploy on any device. Users just need access to the internet to be able to download and authenticate. Ivanti Cloud does not require any infrastructure and demands little maintenance – so it can get up and running quickly to have an immediate impact on your business.
  • Integrate data and action from third-party vendors. Ivanti Cloud doesn’t just focus on existing Ivanti applications – it can pull in data easily from SCCM, Active Directory and .CSV files. It aims to break down silos when it comes to data, whether it be for security, system health or inventory so that you can zero in immediately on issues affecting the productivity of your users.
  • Remote scan capabilities and real-time intelligence. Your team can quickly view and analyze IT asset information captured via Discovery as well as access devices remotely for troubleshooting. Data is retrieved from devices in real-time, at the moment you request it and leveraged with machine learning to make it easier to find. You can also configure alerts based on real-time events. For example, Real-Time Intelligence can initiate the Cleanup disk action if free disk space on drive C: drops below 10%.
  • Smart advisors and taking action. Intelligent recommendations are provided through best practices and / or machine learning to inform next steps and how to take swift action.

Overall, Ivanti Cloud allows for greater operational awareness, making it easier to be proactive in identifying issues and allowing you to prioritize resources for your business – which is exceptionally beneficial during these unprecedented times.

This offer is open to anyone and you don’t have to be an existing Ivanti user. To get access, send me a DM here or email.

Stay well.

Cyber Attacks on the Rise during Coronavirus

As South Africa enters its first full week of lockdown and businesses transition to remote working (and we all find ourselves spending a lot more time online) – an unfortunate side effect is an increase in cyber-attacks targeted to remote workers. 

In normal times, there is inconsistency in cyber security awareness across employees and departments — this will be compounded by working remotely and new risks. 

At Think Tank, we work with our clients to challenge the way software is used and leveraging IT solutions to make their businesses better – but as a manager I am also conscious of how my team is prepared.

So that leads me to ask two questions: is your business cloud ready and, as IT managers, how can we keep our employees and our data safe from a cyber security perspective?

The first question is a pretty big topic and I will focus on that later this week, but the second question is pretty immediate during these unprecedented times.

Does your company have established security guidelines for remote work?

People working from home should be provided basic security advice: beware of phishing emails, avoid use of public Wi-Fi and ensure home routers are sufficiently secured.

Employees should be particularly reminded to avoid clicking links in emails from people they do not know (check sender’s email address, look for poor grammar, hover over links to see the URL) and be cautious when installing third-party apps.

Now is also a good time to either review existing policies and / or establish at least some basic guidelines to address remote access to company information systems and use by employees of personal devices for company business.

A few of those questions to be addressed should be:

  • What should employees do when downloading company data to personal computers?
  • Are there guidelines for work computers or devices when these are brought home?
  • What type of information needs to be protected? Confidential business information? Work products? Customer, employee, personal information?
  • What systems or applications do specific employees need access to and how often do updates need to be installed?
  • How often should employees be backing up data?
  • What, if any, authentication or password requirements need to be in place?
  • How to maintain frequent communications (both to inform as well as keep your team culture)?

Is there anything else you are implementing that could be helpful? If so, please share in the comments!

CIO Strategy: Three Imperatives for IT Vitality and Business Success

A video interview with Sheila Jordan, CIO, Symantec


IT is not just about reducing cost and driving new efficiencies. Sheila Jordan came to Symantec to make IT a strategic driver of business change and growth. To do this, she is making IT “a services-led organization.” While many of these are IT services, many will extend across the enterprise to departments and corporate functions.

To achieve her vision, Jordan has the aspirational goal of an IT portfolio that is equally divided between “running the business, changing the business and growing the business.” Reflects Jordan, “Wouldn’t it be cool if IT can deliver two-thirds of the IT spend on changing and growing the business, versus just running it?” According to analysts, most enterprises spend 65-70% of its resources on running the business.

Jordan also recognizes that “employees are consumers, and they come into work and expect to have the same experience.” Services must be consumerized to ultimately make them successful. On the other end, visibility “across the organization” is essential to “make decisions and drive efficiency.”

What Is Killing Corporate Productivity?

The ‘daily grind’ is draining more than our morale; it’s killing corporate productivity.

New research reveals that managers in corporate environments spend two days a week on unnecessary day-to-day administrative tasks that are not core to their jobs. That’s almost as much time as real work. Why?

Read more

The DevOps Movement fits perfectly with ITSM

In my thirteen year journey of studying high performing IT organizations, I’ve started to see a new and unsettling trend.  Whenever I mention ITIL and IT Service Management in presentations and briefings, people in the audience snicker. When I ask why, they roll their eyes, and talk about the shrill, hysterical bureaucrats that suck life out of everyone they touch, doing everything they can to slow the business down, preventing everyone from getting work done. Read more

Refocus and Revisit your ITSM Stats and Metrics

IT has a huge amount of statistics, but are they just pointless or do they provide a basis for the progression and management of service? During this webinar, we will discuss three distinct approaches that can help us to better manage and control our IT services: delivering the deliverables, performance versus quality, component criteria optimizing. Read more

Elevating Business in the Cloud

Are you keeping pace with the rapid evolution and impact of cloud on businesses today? Are you leveraging your cloud investment to connect with your digitally savvy customers and employees? Are you prepared to seize the opportunities available from the next wave of cloud technology?

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DevOps The Future of ITSM and ITIL

Cloud computing allows development teams to get applications into production faster. ITSM leaders must adopt new strategies and change existing processes or risk becoming a bottleneck.

Successful cloud computing requires the DevOps — the fusion of development and operations with the goal of accelerating time to market and reducing time to value. The good news is that ITIL is uniquely positioned to accelerate DevOps — but it requires changes to existing ITSM processes. In this session Hank Marquis will show you:

– How to tune and tweak ITIL processes to shift your operations into high gear and make sure your organization benefits from cloud computing
– The ways cloud changes business, and how IT has to respond to remain relevant
– The changes existing ITSM/ITIL processes require to avoid becoming a bottleneck
– How ITIL is uniquely positioned to facilitate DevOps

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Does the ITIL® Framework Need a Facelift?

The following is an excerpt from a longer article, entitled ‘Does the ITIL® Framework Need a Facelift?’ by Malcolm Fry.


The eternal problem for the ITIL framework has always been to remain relevant mainly because of the speed of change. For example, few of those involved with the ITIL framework would have had a tablet when the framework was last refreshed in 2011. The iPhone® and iPad® devices came to consumers in June 2007 and April 2010, but who could have predicted, rather than guessed, the impact these technologies would have on consumers? Relevancy could be achieved by having a subscription and issuing updates in the form of new and supplementary segments or by using online technology services. This will always be an issue but can be minimised if approached constructively.

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