I’d like to describe to you how software products and best practices are used in the modern business world by telling you a bit about the Mongolian bow.
Made from laminated layers of boiled horn, sinew and wood the Mongolian bow was the tool of war that allowed the Mongolians to create an empire that stretched from Europe to the Sea of Japan. Historians suggest that the bow evolved out of necessity as the Mongols of Genghis Khan’s era lived in an environment where survival skills were of the utmost importance. The Mongolian bow could shoot up to 500 meters and was far stronger than other bows of that time, this combined with the ability to shoot while horsed gave the Mongolians a significant advantage over their enemies.
Although we are not at war, in fact quite the opposite we are trying to make our customers love us, the modern day Service Management department also has tools that have evolved out of necessity. Read more