Enhance Communication, Automate Tasks, and Scale Seamlessly with Our Multi-Channel Integration MVP Think Tank is where innovation meets exceptional customer service! We are thrilled to announce the launch of our Omni-Channel bot, designed to revolutionise the way businesses communicate with their customers and optimise support operations. Our WhatsApp bot is now available to our valued […]
Key takeaways There are four DEX generations in the workforce – each expecting something else from technology. Organisations need to find a balance between technological innovations and comfortable tools for all generations. By integrating accessibility into technologies and methodologies, organisations can build work environments that work for everyone. Organisations should consider implementing automation and AI
DEX’s Role in Bringing Generations Together Read More »
We have recently announced the launch of our new division, Think Tank Professional Services (TTPS), to strengthen the company’s consulting and services portfolio. According to Greg Strydom, Managing Director of TTSS, “Launching TTPS is a significant milestone in our journey towards enhancing our service offerings, expanding our business, and serving our clients better. This
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Digital employee experience has become a hot topic for organisations. And understandably so, considering that 65% of employees say that they would be more productive if they had better technology at their disposal. But to secure the investment, you need to lay out how your organisation can benefit in both the short — and long-term.
Embracing DEX: One Step at a Time Read More »
Key takeaways The Role of DEX in Talent Retention The average knowledge worker uses 2.6 devices to get their jobs done and runs into an average of 3.67 digital endpoint issues a day. Research shows that almost a third of employees quit a job within the first six months. 87% of HR professionals say improving retention rates are among their highest priorities in the next five
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IT professionals, because of the massive shift to Everywhere Work, have been tasked with blazing the trail for a fast-tracked automation and AI process at their organisation – as well as a move to the cloud. With constantly expanding IT environments, automation has moved from a luxury to a priority for IT professionals. But for your automation processes to
Automating IT Operations with ITAM Read More »
Key takeaways The Need for Enterprise Service Management ESM is the practice of managing technology services to ensure that they meet the needs of the organisation and its employees. It ensures services are delivered consistently, efficiently and cost-effectively – while meeting the needs of the business and customers. The benefits of Enterprise Service Management (ESM)
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Does any of this sound familiar? Increased downtimes Unexplained outages Incomplete change management processes Risks from security Too many changing pieces Shadow IT These are some of the common challenges when IT lacks the visibility to see which assets are providing which business services and unable to know the risks of a change or an
How Can Service Mapping Help Your Business? Read More »
Ivanti announced Ivanti Neurons for IT Service Management (ITSM) and Ivanti Neurons for IT Asset Management (ITAM) — which will transform ITSM and ITAM with interactive neurons that reduce ticket volumes and deliver personalised employee experiences. Ivanti Neurons for ITSM leverages interactive Neurons powered by AI / ML to recommend and to self-heal issues in
Ivanti Neurons for ITSM and ITAM Delivers Personalised Employee Experiences Read More »
Almost 61% of South African internet users prefer using apps and other digital methods for their daily activities. Market research (and personal experience) shows that ordinary, every-day tasks are more enjoyable, more streamlined, and can be accomplished much faster when completed with the help of your smart device. “According to the latest findings of the
Employees Expect Technology at Work to Keep Pace with Technology at Home Read More »
