These are some of the common challenges when IT lacks the visibility to see which assets are providing which business services and unable to know the risks of a change or an outage. Whether due to the increased number of services that IT provides; traditional or manual service maps require too many updates with today’s dynamic environments; or information stored and maintained in traditional spreadsheets may mean your team is unable to monitor changes efficiently.
Ivanti announced Ivanti Neurons for IT Service Management (ITSM) and Ivanti Neurons for IT Asset Management (ITAM) — which will transform ITSM and ITAM with interactive neurons that reduce ticket volumes and deliver personalised employee experiences.
Ivanti Neurons for ITSM leverages interactive Neurons powered by AI / ML to recommend and to self-heal issues in real-time for contextual, personalised employee experiences. It empowers service desk analysts and end users with “Interactive Neurons” for pre-ticket automation, resulting in reduced ticket volumes into the service desk, and post-ticket automation for higher accuracy, improved mean time to remediation and optimal personalized experiences.
Almost 61% of South African internet users prefer using apps and other digital methods for their daily activities. Market research (and personal experience) shows that ordinary, every-day tasks are more enjoyable, more streamlined, and can be accomplished much faster when completed with the help of your smart device.
“According to the latest findings of the AppDynamics App Attention Index, the use of digital services has evolved to become an unconscious human behaviour – a ‘Digital Reflex.’ In the past, consumers used to make a conscious decision to use a digital service to carry out a task or activity. Nowadays, most digital consumers admit that digital services are intrinsic to their daily lives.”
Walk 10,000 steps a day? No problem – I can also catch up on the latest podcast. Have a digital shopping list shared with my family so whoever is out can stock up on what we all need? Sounds good to me.
I recently became one of the growing number of South Africans to own a smart watch, and, even as someone in the IT industry, it made me realise just how much new technology influences my personal life and how broadly it is being adopted across generations as it gets easier to use and we can do more things with it. Now, instead of merely tracking my exercise, my watch pro-actively reminds me to stretch every hour.
Tech companies have invested hundreds of millions of dollars in user experience. All businesses have customer experience strategies. As users and customers, we have increasingly high expectations. A natural (and growing) realisation for companies then is how our employees expect the technology they use at work to behave just like the technologies they use in their everyday life. Employees want user-friendliness and convenience from their workplace applications, which is pushing many companies to adopt new technologies very quickly.
Could this be a reason why Employee Experience is one of the top trends in enterprise service management?
The
research and analysis consulting firm Gartner has published its 2020 Magic
Quadrant in which it classifies various it service management providers
according to whether they are Challengers, Leaders, Niche
players or Visionaries.
Unlike
other IT management practices that focus on hardware, network or systems, IT service management aims to consistently
improve IT customer service in alignment with business goals. This approach
to leverage software solutions to make your business work better is so
successful that non-IT departments are taking note and wanting to provide the
same level of service.
Historically,
there is a common perception that a department like Human Resources requires a
Human Resource System with tool specific functionality focusing on what makes a
department different to the next – rather than the essence of what it delivers
or manages.
However,
we have recently supported a number of clients across various industries
(retail, financial institutions, higher education, etc.) to integrate a service
management approach across departments – providing
a unified approach in connecting employees with services and information they
need to be productive.
Transformational acquisitions of enterprise mobile management and zero trust security software companies establish Ivanti as a market-leading platform in unified endpoint management, zero trust security, and enterprise service management software solutions.
Ivanti continues
its commitment to strategic partnerships in order to accelerate its growth and
ability to deliver on its vision as a world-class unified endpoint management
platform — along with a clear understanding of the challenges businesses not
only face today but the increasing trends impacting workplaces tomorrow.
This
combination brings together three highly complementary businesses to create a
powerful market leader in Unified Endpoint Management, Zero Trust Security, and
Enterprise Service Management – and the only company on the market that
provides end-to-end coverage.
“By combining MobileIron and Pulse Secure with Ivanti, we are creating a leader in the large and growing unified endpoint management, security, and enterprise service management markets. We now have the most comprehensive set of software solutions that address the growing market demand for the future of work, where working from anywhere on any device type is the new normal,” said Ivanti Chairman and CEO Jim Schaper. “With the integration of our industry knowledge and complementary product offerings, Ivanti will be well-positioned to provide our expansive customer base with the critical tools needed to tackle IT challenges in the new normal.”
Pulse Secure is a market leader in zero trust secure access. With the Support of Ivanti, Pulse Secure is well-positioned to further accelerate their journey of Secure Access for Hybrid IT in a World of Zero Trust. Pulse Secure focuses on delivering Secure Access solutions enabling organizations to dramatically boost employee productivity, fortify customer engagement, and leverage virtual and cloud infrastructure to ensure that users, resources, services and data are secure without burdening IT.
About MobileIron
MobileIron is a
market leader in Enterprise Mobile Management and Mobile Device Management.
MobileIron is redefining enterprise security with the industry’s first
mobile-centric, zero trust platform built on a unified endpoint management
foundation to secure access and protect data across the perimeter-less
enterprise. Zero trust is defined by a “never trust, always verify” approach to
security. MobileIron’s mobile-centric, zero trust approach validates the
device, establishes user context, checks app authorization, verifies the
network, and detects and remediates threats to ensure that only authorized
users, devices, apps, and services can access business resources.
Ivanti Neurons Platform and Splunk Security Operations Suite Integrate to Power Self-Healing Endpoints and Self-Service Remote Workers with Automated Workflows from Endpoint to Cloud
Ivanti Neurons™ Platform now integrates with the Splunk Security Operations Suite. Together, the solution enables organizations to realize an autonomous edge, which offers hyper-automated self-healing, self-securing and self-service capabilities. The solution is enabled by Ivanti’s integrations with Splunk Enterprise Security (SIEM) and Splunk Phantom (SOAR), two core components of the Splunk suite.
Ivanti Neurons integrates with the Splunk Security Operations Suite to allow for automated workflow from the endpoint into Splunk for analytics, correlation and response, culminating in automatic ticket creation in Ivanti® Service Manager. The end-to-end workflow also automates the discovery, security and servicing of endpoints by leveraging data analytics and correlations from Splunk Enterprise Security with Ivanti Unified Endpoint Manager. The Ivanti Service Manager App for Splunk provides dashboard visualizations to discover insight into incidents, problems, tasks, change requests and configurable items.
“With the explosive growth of endpoints, edge devices and remote workers, IT operations and security teams need to apply advanced automation to improve workflow, auto-remediate security issues and enhance the remote user experience,” said Nayaki Nayyar, executive vice president and chief product officer, Ivanti. “By integrating the hyper-automated Ivanti Neurons platform with Splunk Security Operations Suite, we are taking a big step towards enabling truly self-healing autonomous edge so that enterprises can increase speed and accuracy of services delivered to end users.”
Ivanti recently announced several strategic partnerships to better deliver world-class endpoint management, patch management, and end-to-end security solutions.
Intel vPro® Platform-Based Devices with Intel® Endpoint Management Assistant Now Integrates with Ivanti Neurons Platform.
Offering Device-as-a-Service with self-healing capabilities for the next generation workforce, Intel Endpoint Management Assistant (Intel EMA) now integrates with the Ivanti Neurons hyper-automation platform. This partnership enables IT organizations to self-heal and self-secure with Intel vPro platform-based devices—both inside and outside of the corporate firewall.
Stephanie Hallford, Intel Vice President of the Client Computing Group and general manager of Business Client Platforms, had this to say about the partnership:
“By partnering with Ivanti, Intel continues to expand our industry-leading technologies that support our joint customers to manage a remote workforce and edge devices. Using the Intel vPro platform will provide in band and out of band endpoint management via the cloud. The Ivanti DaaS solution, along with the built for business Intel vPro platform is perfect for driving customer value for the next generation workforce. Together we are providing unparalleled technologies, performance and enhanced security for DaaS.”
Qualys Integrates Ivanti Patch Management Into Qualys VMDR Platform
A leading provider of disruptive cloud-based IT, security, and compliance solutions, Qualys has integrated Ivanti Patch Management technology into their Qualys VMDR (Vulnerability Management Detection Response) platform.
Qualys President and Chief Product Officer, Sumedh Thakarsaid, said the following:
“The seamless integration of Ivanti and Qualys technologies in VMDR takes endpoint security to the next level. By extending Ivanti’s leading patch management technology from Windows to Mac, Qualys VMDR now orchestrates the entire process of discovery, prioritization and patching of critical vulnerabilities in real time across hybrid IT environments including macOS devices. Furthermore, it allows us to bridge IT and SecOps workflows to more efficiently secure and manage today’s explosion of remote workers.”
At Think Tank, our vision is to be the best at making South African businesses work better and, during this new normal, continuing to leverage software solutions to meet your goals and objectives.
This is why we partner with Ivanti, the software that automates IT and Security Operations to discover, manage, secure and service from cloud to edge – and we are excited to announce that Ivanti has launched its brand new Neurons platform, building on the success of Ivanti Cloud.
The new Ivanti Neurons hyper-automation platform offers multiple capabilities for enterprises:
Ivanti Neurons™ for Edge Intelligence gives IT the ability to query all edge devices using natural language (NLP) and get real-time intelligence across the enterprise in seconds. It provides quick operational awareness, real-time inventory, and security configurations across the edge leveraging sensor-based architecture.
Ivanti Neurons™ for Healing offers an army of automation bots to proactively detect, diagnose, and auto-remediate configuration drift issues, performance issues, compliance issues, and security issues for endpoints. Automation of routine tasks paves the way to creating a truly self-healing environment, reducing time, costs, and improving employee experience.
Ivanti Neurons™ for Discovery delivers accurate and actionable asset information in minutes. This provides visibility in real-time using active and passive scanning and third-party connectors. These provide normalized hardware and software inventory data, software usage information and actionable insights to efficiently feed configuration management and asset management databases.
Ivanti Neurons™ Workspace provides a 360-degree view of devices, users, applications, and services, with real-time data. This allows first-line analysts to resolve issues previously escalated to specialists. User and device views cut complexity, long wait times and high escalation costs, resulting in faster end user resolution and greater productivity.
Recently Ivanti transitioned roughly 400 of their employees to a work-from-home environment in order to keep employees healthy while still working at full capacity to serve customers (sound familiar!?).
