When I’m in project meetings or chatting with our customers, I find myself consistently asking,: “Who is the champion here? Who do we work with and empower?” Success in software implementation often hinges on the presence of a true champion on the ground. These individuals, with their enthusiasm and commitment, bridge the gap between expertise […]
Celebrating On-Site Champions – A Lesson in Partnerships Read More »
Almost 61% of South African internet users prefer using apps and other digital methods for their daily activities. Market research (and personal experience) shows that ordinary, every-day tasks are more enjoyable, more streamlined, and can be accomplished much faster when completed with the help of your smart device. “According to the latest findings of the
Employees Expect Technology at Work to Keep Pace with Technology at Home Read More »
Following up on my previous post about how we as IT managers can be supporting employees and business needs remotely – I also asked whether your business is cloud ready. The answer, in my perspective, is all businesses can adapt to be cloud ready.
Having Unified IT is More Powerful than Ever Read More »
As South Africa enters its first full week of lockdown and businesses transition to remote working (and we all find ourselves spending a lot more time online) – an unfortunate side effect is an increase in cyber-attacks targeted to remote workers.
Cyber Attacks on the Rise during Coronavirus Read More »
A video interview with Sheila Jordan, CIO, Symantec IT is not just about reducing cost and driving new efficiencies. Sheila Jordan came to Symantec to make IT a strategic driver of business change and growth. To do this, she is making IT “a services-led organisation.” While many of these are IT services, many will extend
CIO Strategy: Three Imperatives for IT Vitality and Business Success Read More »
The ‘daily grind’ is draining more than our morale; it’s killing corporate productivity. New research reveals that managers in corporate environments spend two days a week on unnecessary day-to-day administrative tasks that are not core to their jobs. That’s almost as much time as real work. Why?
What Is Killing Corporate Productivity? Read More »
In my thirteen year journey of studying high performing IT organisations, I’ve started to see a new and unsettling trend. Whenever I mention ITIL and IT Service Management in presentations and briefings, people in the audience snicker. When I ask why, they roll their eyes, and talk about the shrill, hysterical bureaucrats that suck life
The DevOps Movement fits perfectly with ITSM Read More »
IT has a huge amount of statistics, but are they just pointless or do they provide a basis for the progression and management of service? During this webinar, we will discuss three distinct approaches that can help us to better manage and control our IT services: delivering the deliverables, performance versus quality, component criteria optimizing.
Refocus and Revisit your ITSM Stats and Metrics Read More »
Are you keeping pace with the rapid evolution and impact of cloud on businesses today? Are you leveraging your cloud investment to connect with your digitally savvy customers and employees? Are you prepared to seize the opportunities available from the next wave of cloud technology?
Elevating Business in the Cloud Read More »
Have a look at these helpful new ways to engage your audience.
10 Tips for designing a self service portal Read More »
