Leveraging ITSM Across Departments
Unlike
other IT management practices that focus on hardware, network or systems, IT service management aims to consistently
improve IT customer service in alignment with business goals. This approach
to leverage software solutions to make your business work better is so
successful that non-IT departments are taking note and wanting to provide the
same level of service.
Historically,
there is a common perception that a department like Human Resources requires a
Human Resource System with tool specific functionality focusing on what makes a
department different to the next – rather than the essence of what it delivers
or manages.
However,
we have recently supported a number of clients across various industries
(retail, financial institutions, higher education, etc.) to integrate a service
management approach across departments – providing
a unified approach in connecting employees with services and information they
need to be productive.
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