The research and analysis consulting firm Gartner has published its 2020 Magic Quadrant in which it classifies various it service management providers according to whether they are Challengers, Leaders, Niche players or Visionaries.Read more
Leveraging ITSM Across Departments
Unlike other IT management practices that focus on hardware, network or systems, IT service management aims to consistently improve IT customer service in alignment with business goals. This approach to leverage software solutions to make your business work better is so successful that non-IT departments are taking note and wanting to provide the same level of service.
Historically, there is a common perception that a department like Human Resources requires a Human Resource System with tool specific functionality focusing on what makes a department different to the next – rather than the essence of what it delivers or manages.
However, we have recently supported a number of clients across various industries (retail, financial institutions, higher education, etc.) to integrate a service management approach across departments – providing a unified approach in connecting employees with services and information they need to be productive.Read more