June 2015

The Dev-Ops Movement

The DevOps Movement fits perfectly with ITSM

In my thirteen year journey of studying high performing IT organisations, I’ve started to see a new and unsettling trend.  Whenever I mention ITIL and IT Service Management in presentations and briefings, people in the audience snicker. When I ask why, they roll their eyes, and talk about the shrill, hysterical bureaucrats that suck life […]

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2014 Cloud used by Businesses

Refocus and Revisit your ITSM Stats and Metrics

IT has a huge amount of statistics, but are they just pointless or do they provide a basis for the progression and management of service? During this webinar, we will discuss three distinct approaches that can help us to better manage and control our IT services: delivering the deliverables, performance versus quality, component criteria optimizing.

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