Industry

  • Retail

Geography

  • Africa

Previous Solution

  • Numara Track-IT

Quick Wins

  • More progress with CSM in three months than in three years with previous ITSM solution
  • Implemented CSM in only six weeks
  • Created custom dashboards and improved visibility for executives across the organisation
  • Drove continuous service improvement in real-time

Having real time visibility of our service desk data has enabled us to resolve issues before they become problems.

http://www.capeunionmart.co.za 

The Business Challenge

Cape union Mart was looking for more than just a service desk tool they were looking for a platform that could service a growing IT department and deliver service improvement to other business departments like HR, Facilities and Risk.

The Solution

Cape Union Mart evaluated a number of tools and in the end selected Cherwell as the Service Desk of choice. An initial implementation of Incident, Problem and Change and subsequent roll-out of supporting services like employee on boarding though HR.

Cherwell Service Management Benefits

  • Leverage Your Resources with the Industry’s Best IT Self-Service Portal
  • Manage Your IT Investment with Powerful Business Intelligence Dashboards
  • Adapt Quickly Using Truly Codeless Configuration
  • Access Anytime, Anywhere via Mobile Browser, Native Android App and Native iOS App
  • Automate Your Business Processes with Cherwell One-Step™ Actions